Explain the Factors Involved in Planning the Monitoring and Assessment of Work Performance

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BTEC Edexcel HNC/HND Business

UNIT 14: Working with and Leading People

Introduction
The following tasks have been designed to guide your work and provide you with opportunities to provide evidence that demonstrates your understanding of working with and leading people. Each task is different and is set within a specific scenario that you need to read carefully. It is important to place your work in the context of a business organisation therefore examples will be required to support your discussion linked with appropriate theory. The work you present for assessment must be your own and all sources of information used need to be cited in the text and in a reference list using the Harvard Referencing System

Tasks

|Task 1 |
| |
|Scenario |
|Simon Smith has been running a small coffee shop business (Simon’s) for the last three years in a busy area of London popular with |
|tourists. The company now owns the original coffee shop and two others within a 3 mile radius. |
|The business is owned by Simon and two other business partners who do not take much of an active role in the business day to day. There |
|is a small management team that is made up of the original owner, a senior manager and Finance Director. Each shop has a manager, |
|assistant manager and a mix of junior and senior staff. The coffee shops attract a range of customers including tourists and workers from|
|offices, retail outlets and leisure venues that are situated close by. The usual mix of popular drinks and food are sold at

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