Health And Social Care(Communication)
btec national diploma in health and social care level (1C)
| Unit 1: Developing effective communication in health and social care
| P4: explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
For this question I am going to explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
There are many different strategies can be used to overcome barriers of communication in a health and social care settings:
1. Building relationships and appropriate verbal and non-verbal communication.
It is very important to build relationships with people who use services involve skills listening, together with appropriate verbal and non-verbal communication. It also may be important to use friendly, warm non-verbal behaviour that expresses interest in another person such as: * Making effective eye contact(varied and appropriate contact with another person’s eyes * Smiling-looking friendly rather than frozen or cold in expression * Adopting a relaxed and calm body posture
* Using an appropriate gentle tone of voice
* Using hand movements and gestures that show interest
* Nodding your head slightly while talking to communicate messages such as “I see,’ or ‘I understand’, or ‘I agree”.
It is important to build an understanding of the needs of people we work with in health and social care. Very often, people will make their preferred method of communication obvious. Sometimes a medical or professional social work assessment may needs in order to clarify the person’s needs and their preferred method of communication. All the skills of recognising and overcoming barriers to communicate will be useful to avoid trigger situation, such as aggression. Reflective listening skills are vital in order to make the other person feel valued.
2. Staff training is possible strategy to overcome some barriers of communications.
Communicating effectively with depressed, anxious or aggressive people cannot be developing simply by obtaining information. So, formal training courses usually provide opportunities to practise important skills as well as theories about how to overcome communication barriers.
3. Appropriate environment may help to reduce communication barriers by:
* Improving the lighting.
* Reduce any nose.
* Move to a quieter or better room.
* Organize any seating so that people can see and hear each other. * Work with smaller groups to see and hear more easily.
4. Assessment of needs and using preferred methods of communication.
It is very important to understand the needs of people you work with in health and social care. Very often, people will make their preferred method of communication obvious. So, sometimes a professional social work or medical assessment may be needed in order to clarify the person’s needs and their preferred method of communication.
For example, people with visual disability can be use BSL (British Sign Language) and Makaton. The signs given help the person, because it gives them extra visual clues as to what is being said. When using Makaton the words are also said as Makaton is used to support what is being said as appose to its own language. Makaton includes not only signs, but also written symbols which are both used or either one is used depending on a person's particular needs and cultures. British Sign Language differs from Makaton, because with Makaton not all the words are signed, the signs are simpler and the words are spoken. For example, when saying "Good morning", you first say "Good" by showing your thumb (fingers folded into palm), then for "morning" you touch your chest with your finger tips from left to right. This image is used as a symbol of the curtains opening in the morning.
Also, may be used Braille...
Portch, T. (1999). Communication and Interpersonal Skills. Great Britain: Hodder and Stoughton
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