Explain how to manage disagreements with children young people and adults
Whilst working within the school environment it is more than likely that you will have disagreements with others be it with colleagues, parents and children/young people. Sometimes this can be due to a misunderstanding or lack of communication between two people. Conflicts and disagreements can arise over values, facts, priorities and goals. Where there are areas of conflict/disagreements, you will need to handle them sensitively and try to resolve the issues as soon as possible.
You should be mindful of adopting the 'Do's' as shown, rather than the 'Don'ts'. They should be used for both children/young persons and adults, although slightly adapted depending on the age group of children.
Approach and speak in a positive manner.
Have positive body language.
Don't have negative body language.
Listen carefully, repeat back information.
Do not talk over or not listen to what is being expressed.
Remain calm and polite, may be step back from the situation, take a pause.
Do not jump in make judgements or assumptions.
Be understanding and sensitive.
Don't be impatience.
Make an appointment to discuss situation in further detail.
Do not shout, loss your temper or cool.
Always listen to points of view.
Never be rude.
Move away from the other children or parents.
Remove the children from the situation.
Do ask for help if required or if you are out of your depth.
Concentrate on the now not the past.
Ensure you know all the facts.
If you don't know the answer, do not make it up.
Maintain eye contact, stay at same level.
Do not stand over someone.
Always refer to the school policy for any grievances that cannot be resolved.
Avoid making any personal comments.
The longer a conflict carries on the harder it will be to resolve it.