Communication is much more than just talking; it the means of getting the message across through obtaining information, giving information, ideas shared, opinions and views. (buzzle.com, 2010)However it is important to have a good communication between service users and the service providers which then helps to build a good relationship. There are four types of communication which include verbal, non verbal, written, computerised and special communication.
So In this assignment I am going to be talking about the different communication skills used in a health settings i.e. (hospitals, nursery, mental institute, schools, care homes, care in the community, etc.) and how it can be used to assist effective communication.
Verbal (Oral) communication: This method of communication is used in all care settings. It is an effective and rapid method of communicating. The purpose of this communication is to exchange information and build relationships between people, develop a mutual understanding and exchange information. (Groups of works, 1914) Carers need to support, show empathy, ask information, respond to service users through verbal communication this will show the service user that they can trust the carer and this will improve on their self esteem. For instance if a service user is pregnant for the first time they might not know what to do. So the carer needs to give her the right information in order for her to feel safe and secure. But if the message is not clear or not understood by certain barriers to communication then the message might go wrong and can then harm the service user.
Various care settings communicate in different ways. For instance in health care setting, they exchange information in the form of advice to make the service user aware of what to do and what not to, able to access information about them to be aware of the