Explain How Communication Skills Are Applied In Health And Social Care

COMUNICATION IN HEALTH AND SOCIAL CARE

OANA ALEXANDRA NITICA
COMMUNICATION IN HEALTH AND SOCIAL CARE
OANA ALEXANDRA NITICA
AUGUST 12, 2013
LO1 BE ABLE TO EXPLORE HOW COMMUNICATION SKILLS ARE USED IN HEALTH AND SOCIAL CARE

psychology * Is the study of human behavior, thought processes and emotions. * It can contribute to our understanding of ourselves and our relationship to other people.

THERE ARE FOUR APPROACHES THAT PSYCHOLOGY USE MOST OFTEN

* THE BEHAVIORAL approach looks at observed behavior * THE COGNITIVE approach listens to the client * THE HUMANISTIC approach listens to the client and gives the client choices * THE PSYCHODYNAMIC approach interprets what the person says and does

* Humanistic
In such situations, care services will often employ/ call an advocate. An advocate could be a family member or someone from a statutory or voluntary organization. * Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: feel relaxed, focused, removed distractions, have an opened posture showing concentration are able to empathize with the other person. Effective communication also requires the care worker to develop and use a range of skills, abilities and communication techniques.

If there are problems identified with communication there are a range of service which can be accessed. Never presume that you or anyone else can be heard, understood and responded to, without first thinking about the person involved. Check first to ensure you are supporting someone to communicate as effectively as possible. It may be necessary to access additional support or services to help make communication better or
PICTURES ,SIGNS and SYMBOLS gestures made with hands or arms, written symbols or diagrams all communicate messages to people.
BRAILLE (a system of raised marks that can be felt with the fingers) provides a means of written communication, based on the sense of touch, for people who have limited vision. Modern computer software can translate written material into Braille, which can be printed out using special printers. Further details of Braille can be found at www.brailleplus.net
MAKATON is a system for developing language that uses speech ,Signs and symbols to help people with learning difficulties to communicate and to develop their language skills. People who communicate using Makaton may speak a word and perform a sign using hands and body language. There is a large range of symbols to help people with learning difficulties to recognize an idea or to communicate with others. Further information can be found at www.makaton.org

* A key value in the health and social care field is confidentiality. ‘Confidentiality’ refers to the appropriate protection of personal and private details about service users’ situation or