Excellence Is Not an Accomplishment. It Is a Spirit, a Never-Ending Process

Topics: Customer service, Customer, Improve Pages: 1 (286 words) Published: April 4, 2013
2/1/2011 "Excellence is not an accomplishment. It is a spirit, a never ending process." ~ Lawrence M. Miller What happens when you think you have reached "excellence"? Most will just stop because they think that they have reached it and there is really no need to go further. Well, have you ever wondered what was on the other side of excellence? How will we ever know unless we take a peak and strive for better? As Mr. Miller stated, it’s a never ending process. We are always looking for ways to improve our own performance so we must take the extra step and look for ways to improve the organizations excellence. It all starts with you and one small positive action will have a domino effect into more smaller positive actions and eventually into massive positive actions to improving our excellence! Take a look around your own facility and see where you can improve. Maybe it starts with you or maybe it starts with improving something in your facility. Always remember to think like our customers. From our customers perspective, what can be done to become even more efficient at what we do and even better than we were yesterday. Taking positive actions in the right direction is certainly one of the easiest ways to make that spirit of excellence soar into other aspects of Family and MWR. We are one big family of the most superb service providers so let's always make we do not just excellent, but beyond that! Ann Bauer Customer Service Coordinator MG Robert M. Joyce Family & MWR Academy Supporting: Ft Belvoir and Joint Base Myer-Henderson Hall (703) 805-9577 Office ann.bauer1@us.army.mil www.mwraonline.com

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