Exam 1

Topics: Exponential smoothing, Moving average, Following Pages: 8 (1514 words) Published: November 2, 2014
MAN 6501 - Operations Management
Examination 1

Instructions
1. Give answers up to two decimal points only.
2. This is an open book/open notes examination. Students are required to work individually on the examination.
3.

There are 30 questions. Questions 1 through 20 carry 2.5 points each and questions 21 through 30 carry 5.00 points each.

4. This examination carries 25% weight towards the final grade. 5. You have five hours of continuous time to finish the examination from the time you open the examination to take the examination.
6. Good Luck

Page 1 of 8

Note: In questions 1 through 1 through 16, “REF” refers to the section in the book. 1.

Comparing goods and services, the similarities stop, and significant differences occur, when the operations involve contact between people.
ANS: T

2.

REF:

1.6 (4)

When bureaucracy gains control of an organization, it strives to remove corrective counter swings and maintain existing conditions.
ANS: T

4.

1.7.3

Production and operations management is linked to all other managerial functions in the organization and is applicable to both manufacturing and services.
ANS: T

3.

REF:

REF:

2.4.2

The stages of history have moved production and operations capabilities from low-volume custom work through high-volume rapid and continuous output systems.
ANS: T

REF:

2.5

5
With the _____ approach, operations management is expected to perform with minimum reference to other parts of the business. This approach concentrates on the specific tasks that must be done to make the product or deliver the service.

a. systems
c. functional field
b. customer relationship
d. operations
ANS: C

6.

REF:

1.5

Managing a sports team is an excellent example of a purposeful effort that is enhanced by using the _____ approach.
a. systems
c. functional field
b. customer relationship
d. operations
ANS: A

REF:

1.5.5

7. Similarities between services and manufacturing can be noted when service operations are based upon _____ in information processing.
a. identical methods
c. high volume
b. repetitive steps
d. similar steps
ANS: B

REF:

1.7.3

Page 2 of 8

8. One of the most important functions of the P/OM system is _____. Raw materials and components have lower utility (for customers) before this function is employed. a. transformation
c. creation
b. translation
d. production
ANS: A

REF:

1.11

9. _____ needed to carry out the transformation function determines the production rate. a. Time
c. Input
b. Space
d. Cost
ANS: A

REF:

1.11

10. A Stage _____ company is a P/OM innovator. It has short and long term planning horizons that are integrated.
a. IV
c. I
b. V
d. III
ANS: A

REF:

1.15 (4)

11. _____ is the stage at which P/OM development is internally supportive to the company’s competitive position.
a. Stage I
c. Stage III
b. Stage II
d. Stage IV
ANS: C

REF:

1.15 (3)

12. P/OM strategic thinking is used to help find the best product line for the marketplace and then to make these products at the___.
a. lowest cost.
c. maximum productivity level.
b. highest quality.
d. all of the above
ANS: D

REF:

2.2

13. The supplier-producer-customer value chain, by definition adds value at every step, which illustrates strategic impact operating on a _____ scale.
a. local
c. global
b. organizational
d. centralized
ANS: C

REF:

2.4

14. A first major step in the history of P/OM development was a. scientific management.
c. interchangeable parts.
b. lean production systems.
d. global competition.
ANS: C

REF:

Figure 2.1

15. In 1912, _____ developed sequenced assembly, which allows assembly to be a continuous flow shop process.
a. Adam Smith
c. Frederick W. Taylor
b. Henry Ford
d. Walter Shewhart
ANS: B

REF:

2.5.4
Page 3 of 8

16. Often _____ technology is imposed on _____ processes by employees who lack training and experience...
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