Evaluation of Employees’ Job Satisfaction and Role of Gender Difference: an Empirical Study at Airline Industry in Iran

Topics: Job satisfaction, Employment, Management Pages: 31 (7047 words) Published: February 2, 2013
International Journal of Business and Social Science

Vol. 3 No. 7; April 2012

Evaluation of Employees’ Job Satisfaction and Role of Gender Difference: An Empirical Study at Airline Industry in Iran
Sadegh Rast
Faculty of Management and Human Resource Development
Universiti Teknologi Malaysia
81300, Johor, Malaysia.
Azadeh Tourani
Faculty of Management and Human Resource Development
Universiti Teknologi Malaysia
81300, Johor, Malaysia.
Abstract
This purpose of this study is to determine level of employees’ job satisfaction and to investigate effect of gender on employees’ job satisfaction. Important factors that have an impact on job satisfaction are supervision, relationship with co-workers, present pay, nature of work, and opportunities for promotion. Data for this study was collected from employees of three private airline companies in Iran. Descriptive analysis performed to determine level of employees’ job satisfaction. In addition, independent-sample t-test was utilized to empirically test relationship between employees’ job satisfaction and their gender. Findings suggest that employees are moderately satisfied with their job and there is no significant difference between male and female employees’ job satisfaction.

Keywords: Employees‟ Job Satisfaction, Gender, Airline, Iran 1. Introduction
Organizations strongly desire job satisfaction from their employees (Oshagbemi, 2003). Due to important role of human resource on organization performance, they try to keep employees satisfied. Satisfied employees would produce superior performance in optimal time which leads to increase profits. When employees are satisfied with their work, would be more creative and innovative and offer advances that allow company to evolve positively over time with changes in market conditions. On the other hand, a lack of job satisfaction results in a low level of employee commitment that, in turn, affect performance and the achievement of organizational goals. Farrell and Stamm (1988) draw the conclusion that high employee satisfaction will reduce the happening of the absenteeism, accident, and employee stress, improve employee satisfaction with life and thus increase productivity and profits. Employees‟ job satisfaction in organizations and institutions has given close attention by researchers since mid20th century after the emergence of Maslow‟s theory of Need Hierarchy in 1943. Literature in this area is filled with various analytical studies (Ajayi, 1998; Chimanikir e et al., 2007; Williams, 1998). In competitive and unpredictable phenomena, organizations try to keep and enhance their place. Many industries operate in situation, where employees play an important role in the product and service exchange. In service company such as airlines, employees have significant effect on organization performance. Airline companies try to offer high quality services, maximize customer loyalty, gain higher market share, higher profitability, and finally customer satisfaction which is the ultimate goal of these companies. These compa nies may reach these long-term and short-term goals with satisfied employees. It means organizations that desire to improve their customer satisfaction must be concerned about internal issues related to employees‟ satisfaction and view their employees as customer too (Harter et al., 2002; Wangenheim et al., 2007). In Airlines, employees‟ behavior is critical and poor treatment of customers may directly impact on their image (Hunter, 2006). In airline industry in Iran, there is intense competition between private and public companies to gain higher portion of market share. So, these companies try to increase their employees‟ satisfaction to enhance their performance. Accordingly, the aviation professionals not only have to gain advanced and comprehensive knowledge, but also needs holistic understanding of airline industry‟s needs based on today‟s rapidly changing air transport environment.

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