Evaluating Greenby Education Department

Topics: Management, Strategic planning, Strategic management Pages: 5 (1552 words) Published: June 25, 2010

Case 10: Evaluating the Consultation and Education Department Research University of Phoenix

Evaluation the Consultation and Education Department
The Greenby Community Mental Health Center process evaluation measure suggests the Consultation and Education Department needs to implement the address of the real questionable issue within the organization, and to evaluate the programs being offered through the organization. The questionable issue at the center involves the discontinuance of the Consultation and Education departments. We understand the organization is facing an issue in regard to required service programs. We also understand the community mental health center has suggested as long as there is a director available the proposed suggestion will work, but doing so will take away workshops that have been instrumental to the program consumers. The implemented design includes dedicating a percentage of each professionals work towards Consultation and Education (Lewis, p. 242). The process evaluation should include a strategy, which involves active participation from the workers, in the organization, in order to meet the objectives of the process evaluations. We will be utilizing and analysis, which is set in place by the expert consultants the director, has contracted. Strategic management is the art, science and craft of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve long-term objectives. Strategic management is the process of specifying the organization's mission, vision and objectives. Strategic management develops policies and plans, often in terms of projects and programs, which are designed to achieve these objectives. Resources are allocated to implement the policies, and plans, projects and programs. Strategic management seeks to coordinate and integrate the activities of the various functional areas of a business in order to achieve long-term organizational objectives (Melnyk and Swink, 2005). The growth, strength, and longevity of the organization are attained by concentrating the organization’s efforts on providing effective and efficient solutions to consumers’ needs and requirements. The outcome evaluation measure suggested for the Greenby Community Mental Health Center is to implement the measurement provided to give a comprehensive evaluation of the organization and its activities. To measure the effectiveness and the efficiency of the organization in the Greenby case scenario we will be using an assessment of client functioning. The outcome evaluation along with a mixture of measuring the clients’ perceptions if Greenby should keep the existing service programs without a percentage implementation. This strategy will be managed through customer satisfaction survey. “Strategies needed for establishing a quality culture are: Take hearts and minds approach, Put the planned changes in writing, support, and open communication” (Harrington & Harrington, 1995). Greenby should possess TQM (total quality management) practices such as: managing relationships, assess community situation, identify key problems, evaluation, determine priority, analyze alternatives, choose a realistic solution, implement a plan, and develop an action plan. The use of these practices will provide Greenby with a quality strategic plan analysis for their Consultation and Education programs. To experience a higher level of function, “Strategic planning must be: inquisitive, expansive, inventive and demanding, and realistic” (Harrington & Harrington, 1995). The survey will then be given as information which can then be generated to the upper-level management and then given to those in leadership positions to complete the analysis. Another strategy would be to use feedback and involve upper level management, by allowing employees to create a one on one session to voice their opinion and effectively communicate to...

References: Harrington, H.J., Harrington, J.S. (1995). Total Improvement Management, 1st ed., New York,
NY: McGraw-Hill, Inc.
Kettner, P. (2002). Achieving Excellence in the Management of Human Services Organizations,
3 (63-85), Allyn and Bacon. Retrieved August 5, 2009, from Axia database.
Lewis, J., Packard, T., Lewis, M. ( 2007). Management of Human Service Programs. 10, (218-
244), Belmont: Thomson.
Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (2005). Organizational Behavior. 9th edition,
New York: John Wiley & Sons, Inc.
Wedel, D. C. (2005). Social policy and social programs: A method for the practical public policy analyst 4th ed. Boston: Pearson Education.
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