To me “Leadership means leading people for positive outcomes”. An effective leader may have many aspects but the relationship that exists between a leader and their followers is one of the most important aspects of leadership which can determine the success quotient in any organization.
To evaluate the Performance in any organization would simply mean to understand the goals and objectives of the company and how the goals/ objectives are achieved are the means of measurement. Different organization will have different objectives. For some it would mean high revenue, managing resources, customer satisfaction, and strong governance, building trust and reliability or all of these together in most cases. Measuring these performances should result in gaining the revenue, good rate of employee retention and satisfaction, meeting certified quality standards, client satisfaction and of course, profit. Either individually or collectively taken these becomes the means to measure performance.
Engagement in the business sense can be defined as the process and mechanics by which a leader/manager establishes a relationship with their direct reports (followers). How the manager takes the time to engage and understand their staff (followers) team and using their talents to work together to achieve the common goal and objectives will be the winning formula in any organization. The team resulting as being the most effective and efficient becomes the means of evaluating successful engagement.
In evaluating my understanding of performance in DPG and engagement of team, let me share with you an experience of my dept’s performance which was managed for 5 short months prior to a major re-structuring in the organization.
Having joined in Sept 2012 to handle leasing of certain territories, in Oct 2012, I was asked to step in and take additional responsibility of handling a unit which