Evaluate the Importance of Business Processes in Delivering Outcomes Based Upon Business Goals and Objectives.

Topics: Education, Teacher, Management Pages: 5 (1299 words) Published: July 5, 2011
Managing Activities to Achieve Results

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Evaluate the importance of business processes in delivering outcomes based upon business goals and objectives.2


Evaluate the importance of business processes in delivering outcomes based upon business goals and objectives.

Structure of an organisation is the way the people and different departments are set out. XXX School’s structure is shown in Appendix 1. It’s is widely split into Thai and foreign areas with different departments that interact daily to fulfil its processes and functions. There is evidence to suggest it uses the matrix model. For example XXXX the Head of English Kindergarten department is also responsible for undertaking the project of improving the schools website. Mullins (2005:a) notes culture as ‘the collection of traditions, values, policies, beliefs, and attitudes that constitute a pervasive context for everything we do and think in an organisation’. Due to the being both foreign native speakers and Thai teachers present in the school, a divide in beliefs, values, policies, traditions and processes is present. The two ‘sides’ maybe well undertake tasks in a different way, however there is one belief that is clearly paramount throughout the school. The most important belief is the service and relationship provided to the customer (customer being the student and their parents) is everyone’s number one priority. Whether you are a native English or Thai teacher the attitude fed down from the top is the strong value and belief that the student’s education is most important. Processes are the series of links that define the function. Within every organisation functions have to be performed. Fig 1. Examples of functions carried out at Varee School

Functions table|
Function| Departments involved|
Planning a lesson| Head of department, teacher|
Disciplining a child| Teachers, possible form tutor, possible head of department| Paying staff| Teachers or staff, head of department, director of Thai or native speakers, admin| Renewing a teachers’ contract| Head of department, director of Thai or native speakers, admin, Head mistress, admin, teacher|

Fig 2. The processes involved in planning a lesson.

Planning a lesson involves relatively few departments and people. It’s mainly an individual task that is easy to complete and can be repeated easily, something that is important to keep the business efficient. Certain processes that involve more people and more departments are not so efficient. Most obvious problem being the Thai/foreigner cultural difference. There are problems with language barriers, different attitudes and beliefs. For example, Thai people don’t like to ‘loose face’ or cause somebody to ‘loose face’. This can cause problems as often they would rather mislead people than be honest and accept they can’t do something. Business process transformation and TQM would be able to improve the interrelationships between the different process and functions and this is talked about later in the report. Taken from the latest school magazine, published December 09 it states the mission statement as: ‘In order to maintain high standards of educational development, the school follows and emphasises three main goals which are to maintain a progressive curriculum, a proficient management and a highly productive teaching staff. XXX School strongly believes that if these goals are carried out, our students will gain various skills which are crucial in life such as intellect, communication skills in foreign languages, technology and moral development. Our students will mature into good citizens physically and mentally. Over all they will develop social skills enabling to and learn harmoniously in society. ‘ Within this mission statement three main goals are given, lead to its overall objective: * to maintain a progressive curriculum

* a...

Bibliography: Mullins, L.J, 2005a. Management and Organisational Behaviour. 7th ed. Harlow: Pearson Education Limited.
Varee school Magazine
Mullins, L.J, 2005b. Management and Organisational Behaviour. 7th ed. Harlow: Pearson Education Limited.
Hall,D, Jones, R, Raffo,C, Anderton, A, 2008:a. Business Studies. 4th ed. Harlow : Pearson Education Limited
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