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Ethics in work

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Ethics in work
Willmott_14.qxp

6/27/06

8:00 AM

Page 506

Knights, D. & Wilmott, H. 2007, Introducing organisational behaviour and management, Thomson, Australia.

14

Ethics at Work
Edward Wray-Bliss

Key concepts and learning objectives
By the end of this chapter you should understand:


The core assumptions of mainstream writers on business ethics, and be aware of how these assumptions limit the ethical questions that mainstream writers have been able to ask of business.



The connections between mainstream academic writing on business ethics and contemporary organization’s socially responsible image.



That there is a wealth of other, more critical approaches to ethics that enable us to question the appropriateness of this socially responsible image.



How some of these critical approaches enable us to undertake a deeper examination of the values underpinning modern organizations.

Aims of the chapter

Overview and key points

This chapter will:

Behaviour perpetrated within and on behalf of organizations effects all of us, everyday. Thankfully, much of the time we experience positive effects.
So for instance, we buy products made within organizations. We drink water and eat food processed by organizations. We are educated and employed in organizations. However, organizational behaviour is not always so benign. We are also ripped off by organizations. Our environment is polluted by organizations. Many people are exploited or abused, harmed or even killed as a result of organizational behaviour. Much of this
‘bad’ organizational behaviour is regulated by the law. However, the law is often a very blunt tool. It can be limited in its reach. It is not always effectively enforced. It may be circumvented by the unscrupulous and the clever. It can even be blind to some seriously damaging events. There is, in short, potentially a large gap between how we may want organizations to ‘behave’ and how the law ensures that



References: Arnold, D. and Bowie, N. (2003) ‘Sweatshops and respect for persons’, Business Ethics Quarterly 13(2):221–242. Axline, L. (1990) ‘The bottom line on ethics’, Journal of Accounting 170(6):87–91. Bauman, Z. (1989) Modernity and the Holocaust, Oxford: Polity Press. Bauman, Z. (1993) Post-modern ethics, Oxford: Blackwell. Beaton, A. (2001) The Little Book of Management Bollocks, London: Pocket Books. Beauchamp, T. and Bowie, N. (1997) ‘Ethical theory and business practice’, in T Bowie, N. (1983) ‘Changing the rules’, in J. White (ed.) Contemporary Moral Problems, London: Wadsworth, Brewis, J. (1998) ‘Who do you think you are? Feminism, work, ethics and Foucault’, in M Derry, R. (2002) ‘Feminist theory and business ethics’, in R. Drew, K. (2003) Whistle-blowing and Corruption: An Initial and Comparative Review, Public Services International Research Edwards, G. and Goodell, R. (1994) ‘Business ethics’, Executive Excellence 11(2):17–18. Friedman, M. (1970) ‘The social responsibility of business is to increase its profits’, in J Gow, D. (2003) ‘Boeing sacks finance chief in ethics row’, Guardian, 25 November 2003:17. Johnson, C. (1994) ‘A free market view of business ethics’, Supervision, 55(5):14–17. Klein, N. (2001) No Logo, London: Flamingo. Knights, D. and, Roberts, J. (1982) ‘The power of organization or the organization of power?’, Organization Studies MacIntyre, A. (1981) After Virtue, London: Duckworth. MacLagan, P. (1998) Management and Morality, London: Sage. Marx, K. (1844) Alienated Labour (ed. L. Simon, 1994) Cambridge: Hacket Publishing Company, Inc. Milgram, S. (1974) Obedience to Authority: An Experimental View, London: Tavistock. Neimark, M. (1995) ‘The selling of ethics: The ethics of business meets the business of ethics’, Accounting, Auditing, Parker, M. (2002) Against Management, Cambridge: Polity. Phillips, N. (1991) ‘The sociology of knowledge: Towards an existential view of business ethics’, Journal of Business Richardson, B. and Curwen, P. (1995) ‘Do free-market governments create crisis-ridden societies?’, Journal of Ritzer, G. (1993) The McDonaldisation of Society, Thousand Oaks, CA: Pine Forge. Roberts, J. (1984) ‘The moral character of management practice’, Journal of Management Studies 21(3):287–302. Rothschild, J. and Miethe, T. (1994) ‘Whistle-blowing as resistance in modern work organizations’, in M Snell, R. (2004) ‘Managing ethically’, in S. Linstead, L. Fulop and S White, J. (ed.) (2000) Contemporary Moral Problems, sixth edition, London: Wadsworth. Willmott, H. (1998) ‘Towards a new ethics? The contributions of poststructuralism and posthumanism’, in M Wray-Bliss, E. (1998) ‘The politics and ethics of representing workers: An ethnography of telephone banking clerks’ PhD Wray-Bliss, E. (2001) ‘Representing customer service: Telephones and texts’, in A Wray-Bliss, E. and Parker, M. (1998) ‘Marxism, capitalism, and ethics’, in M Wylie, I. (1997) ‘The human answering machine’, Guardian, 26 July: 2–3. Notes 1 Case Study adapted from Wray-Bliss (1998) and (2001).

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