Ethics in Retail Industry

Ethics in Retail Industry
Name: Ratul Kumar Sarkar Registration Number: 4033/19

Indian Institute of Management Calcutta Mail - Proposal on assignment in ...

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Ratul Kumar Sarkar

Proposal on assignment in Business Ethics
2 messages Ratul Kumar Sarkar To: [e-mail] Cc: [e-mail] Name: Ratul Kumar Sarkar Reg No: 4033/19 Section: B Project type: Individual Project Title: Ethics in Retail Industry Scope: As a cornerstone of any organization and individual while interacting with various stakeholders, inside a retailing industry certain standards are followed to guide the decision making moments. The scope of the article includes study of these practices from ethical point of view, taking examples from giant retail chains and also study of ethical perceptions of the sales-force in retailing industry. The study also encompasses how organizations ensure best ethical practices and whether a socially responsible retailer gains competitive advantage and profitability through its ethical practices. 25 December 2012 00:27

Methodology: Studying on above mentioned issues can be started from reasoning with how ethics and social responsibility impacted the organizational strategies recently. A brief study of the retail organizations, known as ‘ethical’, reveals how the organizations are pressurized to create such ethically sustainable image for its customers. Studying various examples, the factors, influencing the ethical practices of an organization, can be related to find out what it takes to be defined as a socially responsible retailer. Finally the inter-relationship of profitability and ethical practices can be established to conclude the performance of retailing industry in terms of ethics and social responsibility. The approaches on ethical practices of certain organization can be accessed from the cases studies on these retail industries. The influential factors can be

References: company policies that support their ethical decisions • Includes questions and answers about difficult ethical matters – including questions that may be specific to a country, location or function • Providing with a list of resources for reporting ethical concerns, from anywhere in the world Management should also monitor the success of the policies, as well as the conditions that currently prevail. As new situations arise that pose ethical issues, policies may have to be added. Conversely, when existing guidelines become inappropriate or too cumbersome, they may have to be modified or dropped. Finally, management can lead by example. Company personnel get ambiguous signals when managers pay lip service to one set of ethical standards and practice another. Thus, in their dealings with store personnel, other upper-level managers, and extra-organizational members, retail sales managers should maintain a highly ethical posture. In conclusion, retail salespeople like other boundary-spanning personnel face certain ethical dilemmas. To deal with ethical issues, sales personnel should benefit from company policies that address those situations posing ethical problems. In the final analysis, however, such policies cannot be willed or wished. Rather, they require a concerted effort on the part of management to examine, formulate, and execute policies that are a help, not a hindrance--to the sales staff. 17 Bibliography:  Ethics in retailing – perceptions of management and sales personnel Dr. Nripendra Narayan Sarma  Paul Whysall, (2000),"Retailing and the Internet: a review of ethical issues", International Journal of Retail & Distribution Management, Vol. 28 Issue: 11 pp. 481 – 489  Business Ethics in the Textile, Clothing and Footwear (TCF) Industries Jean-Paul Sajhau International Labor Organization  http://retailtouchpoints.tumblr.com/post/19746107057/ethics-and-retail-a-good-matchby-debbie-hauss  Marketing anxiety :Choosing green products is one thing, green retailers another The Economist, Jan 18th 2007 |From the print edition  http://www.retailthinktank.co.uk/news/retailers-are-not-influenced-ethical-consumersits-simply-socially-responsible-retailer-more-pr  Ethical Perception of the Retail Salespersons in Organized Retailing; by Linda Ray, Demand Media  Retail Ethics and Green Retailing 2012: Center for Retail Ethics: http://www.retailresearch.org/retailethics.php    http://www.businessinsider.com/most-ethical-retailers-in-the-world-2012-3?op=1 http://www.managementstudyguide.com/ethics-in-sales-marketing.htm Marketing Management by Kotler, Keller, Koshy, Jha; 13th Edition; Pearson 18