Subject: Human Resources, Task2, Ethical decision making
This is to bring to your kind notice that recently we have received a report from the quality assurance department regarding the toy collection which has been recently been made for elementary schools for our South American client. The toys made did not pass the quality check as it includes a metal whistle, which contains high percentage of led which is highly harmful for the children. The shipment needs to be left by the end of the week. There are three different alternatives that I would like to propose:
Firstly, we should send the toys neglecting the quality report. This is not an ethical alternative as we are ignoring the quality report of the toys; this decision will highly impact the health of the children. Also, it is disadvantage of company in terms of financial and legal consideration because It is illegal sending unhealthy/uncertified thing as a brand new toy without notifying customer. Advantage is: This alternative would enable us to send the order on time and would save the cost to reproduce the toy. It is going to be advantage of company. Company has to do something in long term process. You can send the product and neglect the quality but if other part realized this issue, you will be lose your credit. Significant thing is realizing that it is going to disadvantage of company. Maybe your advantage will be saving money but it is going to just for this time.100% make sure that they will realize this issue and give negative feedback about you. I want to give nice example about this situation. Last year Toyota Company called all its customers and informed that there is something wrong with new released cars` breaks. It needs to be fixed as soon as possible. It is fact that Toyota lost millions dollar but he saved his all customer and gain respect from all over the world. People saw that if any product goes wrong with this company they will be informed. This is important example for company that neglecting quality is going to earn you nothing. Your product is your responsibility. Ethics involves the community politics at the level of values–not just what can be achieved or how to achieve it, but more what should be fairness. Ignoring customers and neglecting quality is not the ethical way
Secondly, we must reproduce and repack the toy collection with the assured quality and send to the customer. This alternative will lead to extend of the delivery of the toy to the customer and will entail the cost of $100000.This way is the best one. It will have some temporary disadvantages but you will get customers` respect. They will see that you are behind of your product and giving guarantee. It will cost huge money to company and some negative effects of extend deliver time but as I said in previous section best companies choose this way to satisfy their customers. Definition of ethic is: being in accordance with the rules or standards for right conduct or practice, especially the standards of a profession. Breaking the profession is not ethical Way. This method is the ethical way you inform the company about your products and asking for extra time to reproduce.
The last option is to cancel the order.
This will affect the relationship with the customer. Also, it will affect the company negatively for future orders because since you cancel the order last minutes, your value on customer is going to be negative because time is money and company lose time because of you. Additionally, possible that they can post negative feedback about your company on website and it is going to very negative idea about your company on existed or new customers. Advantage is customers will see that this company does not sell any unhealthy or uncertified products. Also, selling unhealthy product is illegal and possible company may sue you. It will cost you thousands dollar. I mean it can affect you negatively in terms of financial. Customer maybe not going to buy anything...
References: Bank Asya,Calik Holding( December,2010), Yonetim stratejileri :Translation:Management Strategies:Retrieved from:http://www.performan.net
Managing Social responsibility:(Archie B. Carroll Little, Brown, 1977). - Business & Economics
Corparate social responsibility (Pearson Education, Inc., publishing as Pearson Prentice Hall,1995-2010).Retrieved from: http://www.asyousow.org/csr/ and http://wps.prenhall.com
Benefits of a Code of Etichs (Sarah Ince, March 11, 2010) Retrived from: http://www.ehow.com/list_6059639_benefits-code-ethics_.html
(Tymchuk, A. J. ,1981). Ethical decision making
Carter McNamara, MBA, PhD, Authenticity Consulting). Retrieved from: http://www.managementhelp.org/ethics/ethxgde.htm
Please join StudyMode to read the full document