Est1 Task 2

• Was the experience generally satisfaction?
• Would the patient recommend this hospital to others (CMS, n.d.)?
The bottom line is that HCAHPS allow for hospitals to be, essentially, graded on their performance by their main customer, the patient. The resultant score will determine the amount of incentive payments received by or penalties assessed to a hospital by Medicare and Medicaid. This pay for performance program is called Value Based Purchasing (VBP) which was created by the Affordable Care Act (ACA) to “encourage desirable changes” (Dempsey et al., 2014, p. 142) in hospital facilities. According to Dempsey et al (2014), “patients’ perception of care will play a significant role in determining VBP scores and incentive payments” (p.
Orientation
2. Identification
3. Exploitation
4. Resolution
Hildegard Peplau believed that there was more to nursing than just tasks that were required to be accomplished. She defined nursing as being therapeutic in the form of a healing art which assisted individuals with health care needs. She also believed that “nursing is an interpersonal process because it involves interaction between two or more individuals with a common goal” (currentnursing.com, n.d.). These beliefs and subsequent theories formulated provide the framework for the development and implementation of bedside