EST1 Task #1
Western Governors University
EST1 Task #1 2
Part A It has been established that Company Q is a small grocery chain that has recently decided to close two of their stores in heavily populated areas due to profit loss and high crime statistics. The necessity to close two stores is a significant economic failure for both the community and the stake holders involved in the franchise. Company Q has demonstrated that improvements need to be made to restore their reputation within the community and gain the confidence it needs to succeed among the share holders of the company. Since Company Q has closed these two stores, the loss of employment by members of the community has been recognized along with the need for citizens to travel further outside of the community for groceries. This takes tax revenue away from the city and has also resulted in two vacant buildings. In a community already plagued with crime, this adds to the potential of additional crime. In order to salvage Company Q’s reputation with the community and restore trust with the shareholders, significant changes will need to be made. Based on the closure of two stores, the social responsibility that Company Q exudes is very poor and concerted effort will need to be displayed in order to prove they are a socially responsible company.
Part B For several years, customers of Company Q have requested that Company Q offer a more health conscience and organic variety of foods. Due to the recent closure of two stores, it is noted that there are now funds available to provide this request at the remaining open franchises. Company Q recognizes that in order to regain the customer’s trust, they need to be accommodating to the desires and needs of their customers. The first recommendation is to continue to provide the healthier, organic food varieties being requested. This action