Essentials of Contemporary Management
Contemporary
Management
[Second Canadian Edition]
Gareth R. Jones
Texas A&M University
Jennifer M. George
Rice University
Graham Fane
Capilano College
Toronto Montréal Boston Burr Ridge, IL Dubuque, IA Madison, WI New York San Francisco St. Louis Bangkok Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan New Delhi Santiago Seoul Singapore Sydney Taipei
To Matthew and Nicholas, students of business, and Meghan, a student of the arts. G. F.
Contemporary Management Second Canadian Edition Copyright © 2005, 2002 by McGraw-Hill Ryerson Limited, a Subsidiary of The McGraw-Hill Companies. All rights reserved. Copyright © 2003, 2000, 1998 by The McGraw-Hill Companies. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of McGraw-Hill Ryerson Limited, or in the case of photocopying or other reprographic copying, a licence from The Canadian Copyright Licensing Agency (Access Copyright). For an Access Copyright licence, visit www.accesscopyright.ca or call toll free to 1-800-893-5777. ISBN: 0-07-092201-2 1 2 3 4 5 6 7 8 9 10 TCP 0 9 8 7 6 5 Care has been taken to trace ownership of copyright material contained in this text; however, the publisher will welcome any information that enables them to rectify any reference or credit for subsequent editions. Executive Sponsoring Editor: Lynn Fisher Sponsoring Editor: Kim Brewster Developmental Editors: Darren Hick; Andrew Simpson Senior Marketing Manager: Kelly Smyth Senior Supervising Editor: Margaret Henderson Copy Editor: Jim Zimmerman Senior Production Coordinator: Madeleine Harrington Composition: Dianna Little Cover Design: Dianna Little Printer: Transcontinental Printing Company Library and Archives Canada Cataloguing in Publication Jones, Gareth R. Contemporary management / Gareth R. Jones, Jennifer M. George, Graham Fane. — 2nd. Canadian ed.
Management
[Second Canadian Edition]
Gareth R. Jones
Texas A&M University
Jennifer M. George
Rice University
Graham Fane
Capilano College
Toronto Montréal Boston Burr Ridge, IL Dubuque, IA Madison, WI New York San Francisco St. Louis Bangkok Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan New Delhi Santiago Seoul Singapore Sydney Taipei
To Matthew and Nicholas, students of business, and Meghan, a student of the arts. G. F.
Contemporary Management Second Canadian Edition Copyright © 2005, 2002 by McGraw-Hill Ryerson Limited, a Subsidiary of The McGraw-Hill Companies. All rights reserved. Copyright © 2003, 2000, 1998 by The McGraw-Hill Companies. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of McGraw-Hill Ryerson Limited, or in the case of photocopying or other reprographic copying, a licence from The Canadian Copyright Licensing Agency (Access Copyright). For an Access Copyright licence, visit www.accesscopyright.ca or call toll free to 1-800-893-5777. ISBN: 0-07-092201-2 1 2 3 4 5 6 7 8 9 10 TCP 0 9 8 7 6 5 Care has been taken to trace ownership of copyright material contained in this text; however, the publisher will welcome any information that enables them to rectify any reference or credit for subsequent editions. Executive Sponsoring Editor: Lynn Fisher Sponsoring Editor: Kim Brewster Developmental Editors: Darren Hick; Andrew Simpson Senior Marketing Manager: Kelly Smyth Senior Supervising Editor: Margaret Henderson Copy Editor: Jim Zimmerman Senior Production Coordinator: Madeleine Harrington Composition: Dianna Little Cover Design: Dianna Little Printer: Transcontinental Printing Company Library and Archives Canada Cataloguing in Publication Jones, Gareth R. Contemporary management / Gareth R. Jones, Jennifer M. George, Graham Fane. — 2nd. Canadian ed.