Erik Peterson Case Summary
Facing a problematic environment at GMCT, Erik Peterson proved to be an ineffective leader in his role as general manager. To resolve this situation, Peterson should have encouraged open lines of communication with CelluComm and established clear goals and roles within GMCT. Peterson faced problems with: 1) the inconsistency of CelluComm’s organizational structure, 2) the political and cultural environment in GMCT, and 3) external forces that were complicating system design and construction. In response to these problems, Peterson chose to tackle key issues on his own rather than delegate responsibility and repeatedly showed an inability to effectively mobilize his workforce or resources.
The inconsistency of CelluComm’s organizational …show more content…
He employed and promoted several young and inexperienced subordinates, creating an unstable political environment within GMCT.
One instance that caused internal instability was the employment of Trevor, a recent college graduate who was granted a greater salary than the more experienced Todd Jones, which created a rift between the two men. This was again demonstrated when Peterson promoted Stevana to take on Curt’s construction coordinator responsibilities. Mike Delavo would have to report to her, but Peterson did not inform Mike of this change. Peterson also promised Marissa a higher salary than what CelluComm approved, which damaged Peterson’s credibility.
External forces complicated system design and construction. This can be seen in GMCT’s relationship with local townships regarding cell tower construction. In four of the townships, it was determined that CelluComm would have to use the public utility status for the construction of the towers, causing public dissatisfaction. To resolve this, Peterson promised free cell phone service to the local firemen, police, and emergency workers in exchange for putting a tower at a firehouse. However, he could not deliver on this promise because he neglected to first clear this deal with CelluComm, who rejected his
The inconsistency of CelluComm’s organizational …show more content…
He employed and promoted several young and inexperienced subordinates, creating an unstable political environment within GMCT.
One instance that caused internal instability was the employment of Trevor, a recent college graduate who was granted a greater salary than the more experienced Todd Jones, which created a rift between the two men. This was again demonstrated when Peterson promoted Stevana to take on Curt’s construction coordinator responsibilities. Mike Delavo would have to report to her, but Peterson did not inform Mike of this change. Peterson also promised Marissa a higher salary than what CelluComm approved, which damaged Peterson’s credibility.
External forces complicated system design and construction. This can be seen in GMCT’s relationship with local townships regarding cell tower construction. In four of the townships, it was determined that CelluComm would have to use the public utility status for the construction of the towers, causing public dissatisfaction. To resolve this, Peterson promised free cell phone service to the local firemen, police, and emergency workers in exchange for putting a tower at a firehouse. However, he could not deliver on this promise because he neglected to first clear this deal with CelluComm, who rejected his