EPC Plant Equipment Maintenance Process BPI-BPR

Topics: Business process reengineering, Business process, Management Pages: 22 (3253 words) Published: May 29, 2014
NPC EMBA
MGST 741 : Business Process Improvement
July 24 - August 19 2004

INSTRUCTOR: Mehran Sepehri, Ph.D., Associate Professor

Project:
Project Management Process
Team : Esfahan Petrochemical Co.

Team members:
Hashemi, Nahid, Kaviani,Emami, Kousha

Esfahan Petrochemical Company
Business Process Improvement Project– August 2004

Table of Contents
Executive Summary

2

Acknowledgements

2

Macro view of the entire organization (Porter Model)

3

Vision and mission of the company

4

Process definition and reason of choice

5

Identification of the process customer and customer needs

6

Symptoms and problems with the current state of the process

7

Root cause analysis chart

8

Performance measurement indicators of the process

9

Level 0 map of the current process

10

Relationship map of the current process

11

Level 1 map of the current process

12

Level 2 map of the maintenance execution process

13

Level 2 map of the maintenance planning process

14

Competitive/non-competitive benchmark of the process

15

Case for action for process improvement and reengineering

18

Review/analysis of the current state and its problems/issues

18

Initial improvements- Streamlining

19

Cultural audit and plans for cultural change

20

Idealizing- The most desirable (perfect) process

21

Proposed BPR process

22

Implementation plan

23

References

24

Acceptance letter from the process owner

25

2

Esfahan Petrochemical Company
Business Process Improvement Project– August 2004
Executive Summary
The process of plant equipment maintenance at Esfahan Petrochemical Company has been mapped and analyzed, and its efficiency and effectiveness in relation to the company’s vision and mission have been assessed. Based on that information and other determining factors including performance measures and customer expectations, and using techniques such as streamlining and idealizing, a number of improvements have been proposed. Finally, a radical redesign of the process- a process reengineering- has been suggested and cultural as well as technical issues for successful implementation of the plan have been examined. The report concludes with an acceptance letter obtaining approval from the process owner for implementation of the plan.

3

Esfahan Petrochemical Company
Business Process Improvement Project– August 2004

Vision and mission of the company
Vision
As a quality-oriented firm, Esfahan Petrochemical Company is going to achieve and maintain a top position among successful Iranian industrial companies.
Mission
Our mission is to produce and deliver to our customers various highquality, valuable chemicals through an array of fully automated, safe, and environment-friendly processes, and to support our customers with a broad range of technical and engineering services. To that purpose, we not only maintain our production equipment at the best possible operating conditions, but also have implemented Quality-, Environment-, and Health/Safety Management Systems, which have enabled us to optimally utilize our resources, while maintaining an atmosphere of learning and motivation throughout our organization.

Core Values
We believe that our long-term success and shareholder benefits depend on our dedication to social responsibility, environmental protection, customer satisfaction, employee empowerment, supplier partnership, and fair competition. Our future business activities therefore, will be governed by the very same values.

Objectives
 To continually improve the quality and added value of products and services we deliver to our customers, while protecting the
environment and using energy and resources as efficiently as possible
 To guarantee our employees’ loyalty and job satisfaction by continually improving their working conditions in such aspects as health, safety, career opportunities and...

References: 2- A Guide to the Project Management Body of Knowledge
PMBOK® Guide, 2000 Edition
Ref: 16-33/30
Aug 22, 2004
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