English as a Second Language: Podcast

Topics: Telephone, Telephone exchange, Telephone number Pages: 15 (4309 words) Published: January 26, 2014
English as a Second Language Podcast
www.eslpod.com

ESL Podcast 968 – Recording an Outgoing
Voice Mail Message

GLOSSARY
forced – straining to try to do something a certain way; not natural or relaxed * Heather’s voice sounded forced when she sang the high notes in the song. unnatural – not natural; contrived; changed in some way from the natural way * Why do so many women like having unnatural nails that are blue, green, or some other bright color?

to set up – to establish or create; to get something ready to do something, especially for the first time
* How long did it take you to set up your TV and DVD player? voice mail – a system for recording messages left by callers when one does not answer the phone
* If I don’t answer your call, please leave a voice mail message and I’ll try to call you back as soon as I can.
outgoing message – a recorded message that other callers hear when one does not answer one’s phone
* Samantha lives alone, but for safety she had a male friend record her outgoing message.
try – attempt; one effort to do something, especially one of many * It might take a few tries before we figure out how to do this. to call (someone) back – to return someone’s call; to call a person after he or she tried to call earlier and left a message

* Have they called you back about the job?
to give (something) another shot – to try again when one’s first attempt was unsuccessful
* Of course you fell down the first time you tried to ski. That’s normal. But you need to give it another shot.
away from – not in a particular place because one has gone somewhere else temporarily; not where one normally is
* Everyone needs some time away from the office.

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These materials are copyrighted by the Center for Educational Development (2013). Posting of these materials on another website or distributing them in any way is prohibited.

English as a Second Language Podcast
www.eslpod.com

ESL Podcast 968 – Recording an Outgoing
Voice Mail Message

urgent – very important and needing to be done as soon as possible; regarding a very important piece of business
* Please go to the emergency room only if you have an urgent need for healthcare.
to contact – to call, email, or write to someone; to be in communication with another person
* Users can contact our technical support 24 hours a day, seven days a week. temporary – not permanent; for a short, defined period of time; not forever * This is just a temporary place to live until we can buy a house. to reach (someone) – to be in communication with someone, especially by phone

* These automated phone systems make it very difficult to reach a real person! to dial – to press one or more numbers on a keypad for a telephone * For sales, dial 5. For technical support, dial 6. For all other questions, please dial 0.

reception – the physical desk or functional area where people are greeted when they come into an office and/or when they call, so that they can be directed to the person they need to speak with
* Please check in at the reception desk and tell them you have a meeting with me.
to retrieve – to get something, especially to get back something that one used to have
* Your father went over to the neighbor’s house to retrieve the tools he lent them last week.
to bypass – to avoid something by going around it or taking an a different route * Is there a way to bypass all this traffic?

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These materials are copyrighted by the Center for Educational Development (2013). Posting of these materials on another website or distributing them in any way is prohibited.

English as a Second Language Podcast
www.eslpod.com

ESL Podcast 968 – Recording an Outgoing
Voice Mail Message

COMPREHENSION QUESTIONS
1.
a)
b)
c)

Who will hear the outgoing message?
People who are fixing the phone system
People who enter his office when he isn’t there
People who call him and the call is not answered

2.
a)
b)
c)

What will happen if callers dial...
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