English 209 Final Project

Johnson & Johnson
Dongwook Jin

English 209
Professor Mark Lawhorn
30 April, 2013

Table of Contents

Executive Summary……………………………….………………………………...............…….ii
Introduction…………………………………….………………………………………….1
Purpose…………………………………………….………………………………................... 1
Scope……………………………………………………………………….............................. 1
Methods…………………………………………...……………………………....................... 1
Limitations…………………………………………………………………………………….. 1
Background……………………………………………………………………………………… 1
Corporate Credo…………………………………………………………………………. 2
Problems…………………………………………………………………………………………. 3
Police Investigation of Chicago Tylenol Murders…………………………………………... 3
Johnson & Johnson’s Response……………………………………………………………….. 4
Johnson & Johnson’s Policy after the Close of Case…………………………...………….... 4
Illustration…………………………………………………………………………………….. 5
Evaluation of Resolution……………………………………………………………………........ 5
Conclusion……………………………………………………………………………………….. 6
Work Cited………………………………………………………………………………...8
Executive Summary
Acquiring
Accordingly, the possibility that the culprit would intervened in the case at the production stage in the factories was disappeared. Police assumed that the culprit would entered many different retail chains in Chicago and added solid cyanide to some of Tylenol capsules. However, since there was no witness who claimed that he or she saw someone was doing something with Tylenol in the stores, police supposed that the culprit would add cyanide at another places. And, after adding cyanide into the capsules, the culprit would put the capsules into the bottles of Tylenol perfectly and put them on store shelves. And, unfortunately, victims bought one of those poisoned Tylenol as usual. After a massive re-call of Tylenol, three more poison-tampered bottles were founded at different stores in Chicago