Employment and Service Users

EMPLOYER RIGHTS AND RESPONSIBILITIES WORKBOOK.
Task 1. 1.1 Equal opportunity: Equal and fair treatment, ensuring that people have equal access to opportunities and that the diversity of the work forces in value. * Equal Pay Act 1970 and its implementation Act 1975: to insure that men and woman would receive the same pay and conditions. * Sex Discrimination Act 1995 and Regulation 2003: to insure that men and woman are treated equally and fairly at workplace. * Disability Discrimination Act 1975: to deal with discrimination against an employee or potential employee because of their disability. 1.2 Employment protection: Outlines the duties, rights and responsibilities of employers and employees. * Employment Act 2002: to give additional rights to the employment. * Employment Rights Act 1996: Where employees are entitled to maternity and paternity leave and termination of employees. * Employment Relations Act 2004: to deal with employee relations and the operation of the statutory recognition for trade unions. 1.3 Health and Safety: Laws that keeps everyone safe and reduce hazard and manage skills, at work. * Health and Safety at work Act 1974: to raise the standard of health and safety for all individuals at work and to ensure the environment is safe and non hazardous to the health of employees. The employer and employee have common responsibility for health and safety.
Task 2. * Job contract. * HR Department. * Policy and Procedures. * Team leader, NW manager, etc. * Job description (terms and conditions). * Citizen Advisory Bureau. * Unison. * Solicitor. * Employment Tribunal. * Advice agencies.
Task 3. * Grievance procedure: Any grievance to the terms and conditions of employment should be discussed with manager. If the matter is not solved then it should be pursued with the grievance policy. * Disciplinary matters: The Trust has a Disciplinary procedure policy in the HR Department and also at the work place. Any breach of the Disciplinary rules will lead to disciplinary action, including dismissal. If the employee is dissatisfied with the formal disciplinary action then the employee has the right to appeal within 21 days of written confirmation of the disciplinary action taken. The aim of the Disciplinary Procedure for all staff of the trust is to ensure uniformity of treatment between one individual and another and between one group of staff and another. To ensure justice for individual employees, to provide protection to the efficiency and smooth running of the trust, work place, etc. This procedure applies to all the staff employed by the trust. * Rehabilitation of offenders Act: The employee is required to disclose to the trust of any caution, conviction, bind-over’s, motoring convictions or police proceedings. The employee is also required to apply for CRB. * Confidentiality: An employee has a duty of confidence to patients and a duty to maintain professional ethical standards of confidentiality. Under the Data Protection Act 1998 anyone working with personal information in any form must ensure it remains confidential and that only people who need the information have access to it and that only minimum information necessary is processed.
Task 4.
Employee number- It is a number assigned to an employee by the employer.
Employee name - Name of the person who is an employee.
Tax code – This is number followed by a letter. It tells the amount of tax to the employer to be deducted from employee. This is based on information given by HMRC.
National Insurance Number – It is a personal and unique number of an employee, who keeps it throughout his/her life during/ when applying for employment.
Net pay year to date - This section shows how much have been paid in the financial year. It shows how much National Insurance and tax have been made.
Pay before deductions (gross pay) – The amount of employees wages before deduction of tax, pension and national insurance.
The deductions made for income tax – This is a tax on each individuals income paid to the national government to spend on other services such as NHS, Defense, social security and public services.
The deductions for a pension – A deduction from the employee wages for his/her retirement and to increase the income for pensioner.
The amount you actually receive (after deductions) – It is the totally amount (net) of money the employee will take home after all the deductions have been made.

Task 5. Grievance policy:
Grievance is a dispute between employer and employee. It is basically any disagreement between them. Regarding to the grievance policy at work: * Employers should have their grievance procedure in writing and make sure that all staff are aware of any policy or procedure. * At early stage, the grievance has to be given a chance to be dealt informally with the immediate line manager. Pursuing the formal routine should be a last resort rather than the first option. * Employees should let the employer know the nature of the grievance and issue on time. * Employers are responsible to arrange any formal meeting without unreasonable delay to investigate and to establish the facts of the case. * Employers should allow the employee to be accompanied at any formal meeting and should permit the employee the right to appeal against any formal decision made.

Task 6.
Personal information kept by my employer about myself is:
Name, Date of birth, bank details, NIC umber, address, telephone number, next of kin, tax code, education and qualification, training and courses attended, CRB check, personal health or any health conditions. Employers need to keep some personal information about their employees, as required by law and some for employer’s purpose, as well as in line with Data Protection Act 2003. Under the Data Act 1998, employees are entitled to have access to their own personal information, in order to verify or correct any inaccuracy.
Stored – ESR, Electronic records.
Access - Network Manager, Manager, HR Department.

Task 7.
My Role, Responsibilities and job description: I carry out my role and duties with full responsibility that are agreed in my job description in line with the Policy & Procedure of the organization, as well as Health and safety. My role, responsibilities and job description include: * Being a Key worker, I need to support Service users to convene, set dates and invite identified individuals to their PCP at least once every 4months. * Support service users to access activities of their choice within and around the local community. * Support service users who wish to go on holiday, to plan and access holidays of their choice. * Ensure all the assessments/paperwork for service users are completed. * Ensure any items purchased by service users or on their behalf are recorded on inventories. * Ensure that service user’s health records are up dated and reflect their current health and outcome of appointment attended. * Attend training courses/meetings to update/maintain knowledge and skills to carry out Support Worker/ key worker role effectively. * Where required work with professionals, in order to develop and set up appropriate guidelines for service users. * Support service users to attend health appointments and if possible a Key worker should attend the appoint ment to make sure there is continuity. * Ensure to bring to attention of the Team leader/Network manager of issues related to Service users which affect their health or prevent them from achieving goal/action.
General Responsibilities: * To support all service users at home with their daily routine eg personal care, dressing, meals, etc. * To support service users to be as independent as possible by promoting independence in all aspects of their lives. * To offer choice in all aspects of daily living. * To provide a clean and pleasant home environment, in both private area and communal areas. * To provide support to service users to attend their activities and appointments e.g. shopping, family visits, disco, etc. * To administer medication and maintain accurate record of Marr Sheet, financial transactions and record any accidents or incidents which may occur.
My role affects the running of the setting by carrying out my duties & responsibilities as team member and by working in the best interests of the service users, as I am providing emotional, moral and practical support according to their needs.

Task 8. Other health professionals are: * GP/Doctor. * Nurse/ District nurse. * Physiotherapist. * Dentist. * Reflexologist. * Psychologist. * Psychiatrist * Speech and Language therapist. * Care manager. * Social services. * Chiropodist/ podiatrist. * Epilepsy Dr/Nurse. * Opticians.
My role is to assist these Health Professionals to carry out their duty/job according to their profession in order to improve the health of service users. These health professionals may provide: * Offer advice, information, diagnosis or treatment related to the service user. * May prescribe medicine/ drugs or may refer to another professional for further tests/opinions. * Advice support worker/key worker to carry out the treatment at home or use the equipment out home eg Flowtron boots. * Advice support worker to carry out the guidelines and report of any changes which may be harmful for service user or treatment not improving the health of the service user. It is my responsibility to work alongside the health professionals to ensure the well being of the service users and to provide them the services they need to be in good health.

Task 9. * Team leader. * Network manager. * Operational manager. * Social worker. * Physiotherapist. * Podiatrist. * Nursing e.g. children, adults, mental health. * Reflexologist. * Occupational therapist. * Health care jobs: Ambulance Care assistant. * Speech and language therapist.

Task 10.
My own professional development plans:
Short term: I would like to complete NVQ3.

Medium term: To update my mandatory and other trainings according to my employer. Look for any other new things going on in my work sector.

Long term: look and find a Diploma/degree which is interesting to me. Then according my knowledge and skills, I would like to apply for that Diploma/degree course in a college or university, where available.

Task 11.

Issue: Cost cutting.
Key points in favor: To save money for the future.
Key points against: Lack of resources. Providing poor health care. Low morale among staff.

Issue: Privatization of NHS.
Key points in favor: To build a better health care sector. To provide better quality of care.
Key points against: Good quality of care will be provided to a person who can afford it but not everyone. Employers may not like the strict terms and conditions of the job. Old and vulnerable people may not receive good quality of care as they may not afford it as they are on benefits/pension, etc.