Employee Turnover

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Journal of Human Resources in
Hospitality & Tourism
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/whrh20 A Case Study into the Benefits of
Management Training Programs: Impacts on Hotel Employee Turnover and
Satisfaction Level a Youngsoo Choi & Duncan R. Dickson

a

a

Rosen College of Hospitality Management , University of Central
Florida , Orlando, Florida, USA
Published online: 09 Dec 2009.

To cite this article: Youngsoo Choi & Duncan R. Dickson (2009) A Case Study into the Benefits of
Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level, Journal of Human Resources in Hospitality & Tourism, 9:1, 103-116, DOI: 10.1080/15332840903336499
To link to this article: http://dx.doi.org/10.1080/15332840903336499

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References: Allen, D., Shore, L., & Griffeth, R. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99–118. Batt, R., & Valcour, P. M. (2003). Human resources practices as predictors of workfamily outcomes and employee turnover. Industrial Relations, 42(2), 189–220. Baumann, M. (2003). Training, rewards help convince workers to stay. Hotel and Motel Management, 218(21), 20. Carvin, B. (2002). Retention management and metrics. Retrieved December 11, 2007, from http://nobscot.com/about/exit interview2.cfm. Chevalier, A., Siebert, W. S., & Viitanen, T. (2003). Wage policy, employee turnover and productivity Cho, S., Woods, R. H., Jang, S., & Erdem, M. (2006). Measuring the impact of human resource management practices on hospitality firms’ performances Development Dimensions International, Inc. (2002). Reducing turnover. Retrieved June 22, 2006, from: http://www.ddiworld.com/pdf/ddi reducingturnover Gomez-Mejia, L. R., Balkin, D., & Cardy, R. L. (2007). Managing human resources (5th ed.) Hotel News Resource. (2000). New Castle Hotel cuts employee turnover to just 57 percent HR Solutions. (2003). Exit interviews. Retrieved October 7, 2005, from http://www. Humber, T. (2003). Lowering turnover, increasing morale: The search for the right attitude Huselid, M. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance Iverson, R., & Deery, M. (1997). Turnover culture in the hospitality industry. Human Resource Management Journal, 7(4), 71–82. Kalleberg, A. L., & Moody, J. W. (1994). Human resource management and organizational performance. American Behavioral Scientist, 37(7), 948–962. Lee, S., Heard, A., & Koh, W. (2000). The impact of human resource management practices on employee turnover Lloyd, R. (2000). Perceptions of employee turnover. Retrieved October 5, 2005, from http://www.destinationkm.com/articles/default.asp?ArticleID=577. Love, G. (2004). Mine employee data to reduce turnover. Canadian HR Reporter, 17(7), 13. Personnel Policy Service. (2003). Exit interviews: Constructive feedback, smoother transitions Pinkovitz, W., Moskal, J., & Green, G. (2002). How much does your employee turnover cost? Retrieved October 5, 2005, from http://www.uwex.edu/ ces/cced/publicat/turn.html. Poe, A. (2003). Keeping hotel workers: It takes more than money to retain lower-paid employees, HR Magazine, 48(2), 91–93. Simons, T., & Hinkin, T. (2001). The effect of employee turnover on hotel profits: A test across multiple hotels. Cornell Hotel and Restaurant Administration Quarterly, 42(4), 65–69. Smith, H., & Watkins, W. (1978). Managing manpower turnover costs. Personnel Administrator, 23(4), 46–50. Sturman, M., & Trevor, C. (2001). The implications of linking the dynamic performance and turnover literatures. Journal of Applied Psychology, 86, 684–696. Sweeney, T. (2002). Exit interviews. Credit Union Management, 25(11), 38–39. Tracey, J. B., & Hinkin, T. R. (2006). The costs of employee turnover: When the devil is in the details Tracey, J. B., & Hinkin, T. R. (2008). Contextual factors and cost profiles associated with employee turnover Woods, R., & Macaulay, J. (1987). Exit interviews: How to turn a file filler into a management tool

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