Employee Performance

Topics: Motivation, Maslow's hierarchy of needs, Management Pages: 72 (22876 words) Published: August 22, 2013
Akah Ndang William

EMPLOYEE MOTIVATION AND PERFORMANCE
Ultimate Companion Limited Douala-Cameroon
Bachelor’s Thesis Business Management

December 2010

DESCRIPTION
Date of the bachelor's thesis

7 December 2010

Author(s)

Degree programme and option

Akah Ndang William
Name of the bachelor's thesis

Business Management

Employee Motivation and Performance
Abstract

The subject matter of this research; employee motivation and performance seeks to look at how best employees can be motivated in order to achieve high performance within a company or organization. Managers and entrepreneurs must ensure that companies or organizations have a competent personnel that is capable to handle this task. This takes us to the problem question of this research “why is not a sufficient motivation for high performance?” This therefore establishes the fact that money is for high performance but there is need to look at other aspects of motivation which is not necessarily money. Four theories were taken into consideration to give an explanation to the question raised in the problem formulation. These theories include: Maslow’s hierarchy of needs, Herzberg two factor theory, John Adair fifty-fifty theory and Vroom’s expectancy theory. Furthermore, the performance management process as a tool to measure employee performance and company performance. This research equally looked at the various reward systems which could be used by a company. In addition to the above, culture and organizational culture and it influence on employee behaviour within a company was also examined. An empirical study was done at Ultimate Companion Limited which represents the case study of this research work. Interviews and questionnaires were conducted to sample employee and management view on motivation and how it can increase performance at the company. Finally, a comparison of findings with theories, a discussion which raises critical issues on motivation/performance and conclusion constitute the last part of the research.

Subject headings, (keywords)

Motivation, Performance, Intrinsic, Extrinsic, Incentive, Tangible and Intangible, Reward Pages Language URN

English 72p. + app. 5p
Remarks, notes on appendices

Tutor

Employer of the bachelor's thesis Ultimate Companion Limited Douala-Cameroon

Marja-Liisa Kakkonen

i

CONTENTS

1 INTRODUCTION ....................................................................................................... 1 2 NATURE OF HUMAN RESOURCE MANAGEMENT ........................................... 4 2.1. Role of human resource management ................................................................. 4 2.2 Theories on Work Motivation .............................................................................. 6 2.2.1 Maslow’s Hierarchy of Needs ..................................................................... 7 2.2.2 Herzberg’s two factor theory....................................................................... 9 2.2.3 Fifty-Fifty Theory...................................................................................... 10 2.2.4 Vroom’s Expectancy Theory .................................................................... 10 2.3 Performance management .................................................................................. 12 2.3.1 Performance Parameters ........................................................................... 12 2.4 Reward System for Employees .......................................................................... 16 2.4.1 Purpose of Reward .................................................................................... 17 2.4.2 Financial Reward ...................................................................................... 18 2.4.3 Nonfinancial Reward ................................................................................ 20 3 CULTURE IN HUMAN RESOURCE MANAGEMENT ........................................ 21 3.1 The...
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