Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is a person who is fully involved in, and is enthusiastic about, his or her work. Such employees are attracted to, and inspired, committed and fascinated by their work. The age old business dictum goes that ‘satisfied employees create satisfied customers’ by constantly striving for the best, contributing to the bottom line of the company success by their motivation and enhanced performance. It is believed that an engaged employee always acts positively in the interest of the company and takes unconcealed pride in the success and prosperity of his employer. The engaged employees and the organisations go that extra mile for each other realizing the benefits that flow through an investment in such a relationship.Thus, Employee engagement is a barometer that determines the association of a person with the organization.
1.2 Aspects of Employee Engagement
Three basic aspects of employee engagement according to the global studies are:-
The employees and their own unique psychological make up and experience
The employers and their ability to create the conditions that promote employee engagement.
Interaction between employees at all levels.
1.3 Importance of Employee Engagement
According to the former GE Chairman and CEO, Jack Welch, a company’s health is determined through its energized workforce who not only realizes the mission of the organisation but also make strenuous efforts to achieve it.
Engagement is important for managers to cultivate given that disengagement or alienation is central to the problem of workers’ lack of commitment and motivation. An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results. Some of the advantages of Engaged employees are
References: Driving employee engagement – www.industryweek.com, Sept. 2004. Steve Crabtree – (2004) Getting personnel in the work place – Are negative relationships squelching productivity in your company? – Gallup Management Journal, June 10, 2004.