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Empathy In A Crisis Worker: A Case Study

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Empathy In A Crisis Worker: A Case Study
I agree that empathy is an important skill for a crisis worker. For instance, traing police officers it will be helpful to develop “a compassionate-warrior mindset,” since it will “provide better services to those experiencing psychiatric distress, but the warrior mindset may also help officers survive other potentially dangerous situations” (p 318). In other words, teaching police officers that it is okay to show empathy, since is part of a warrior would not only help them, but also those who are suffering metal health problems. According to James and Gilliland (2012) empathy can be communicated by being attentive (e.g. keeping eye contact, smiling, etcetera), communicating it verbally, reflecting feelings, nonverbal communication (e.g.
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