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Empathetic Statements

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Empathetic Statements
Empathetic Statements
Empathy means providing caring and personal service, is your ability to truly put yourself in your customer's position so you can understand his/her frustration. * “Yes, Mr./Mrs. Customer I can help you with that” * “Definitely” * “Surely” * “Absolutely” * “Certainly” * “I understand” * “I apologize for this inconvenience” * "I understand how difficult that would be" * “I do understand the inconvenience you have faced” * “I will be more than glad/ happy to assist you….” * “I will surely ensure that…” * “What I will do for you right away is……” * “I assure you I will try my best…..” * “What I can do for you right now is ….” * “I’m sorry for the inconvenience that you have faced, what I can do for you is ….” * “I would suggest / I recommend…..” * “To avoid a similar inconvenience in future I request you to….” * “I hear what you saying” * “I see what you mean” * When refreshing with a customer that you placed on hold: “Ma’am/Sir thank you for holding your time is important. It will just be one minute more, and then we'll get your issue taken care quickly. Do you mind if I place you on a brief hold?”

Empathetic Statements
Empathy means providing caring and personal service, is your ability to truly put yourself in your customer's position so you can understand his/her frustration. * “Yes, Mr./Mrs. Customer I can help you with that” * “Definitely” * “Surely” * “Absolutely” * “Certainly” * “I understand” * “I apologize for this inconvenience” * "I understand how difficult that would be" * “I do understand the inconvenience you have faced” * “I will be more than glad/ happy to assist you….” * “I will surely ensure that…” * “What I will do for you right away is……” * “I assure you I will try my best…..” * “What I can do for you right now is ….” * “I’m sorry for the inconvenience that you have faced, what I
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