"Emotional intelligence matters twice as much as technical and analytical skills combined for star performances," Goleman writes. "And the higher people move up in the company, the more crucial emotional intelligence becomes."
Emotional intelligence is not about "being nice." Too much niceness can indicate low confidence and assertiveness, indicating a lack of emotional intelligence. You may have witnessed the debris that certain "harmony-hungry" managers leave behind. They crave peace so much that important issues and performance problems fester far too long, sometimes to the point of no return.
The Five Pillars of Emotional Intelligence:
People with a healthy sense of self-awareness are "comfortable in their own skin." They understand their strengths, weaknesses, emotions, and impact on others. One of the most telling signs of self-awareness is how well a person responds to constructive criticism.
Not only do the emotionally intelligent understand their emotions, but also they can demonstrate maturity and restraint when revealing them. They do not squelch their feelings, instead expressing them in a manner that shows a high level of judgment and control.
Managers generally are ambitious. However, emotionally intelligent leaders are motivated by a strong inner drive, not simply money or titles. They are resilient and optimistic in disappointments. It takes a lot to break their spirit or thwart their confidence.
Managers with empathy are not necessarily easy on their staffs. They do, however, possess the compassion and understanding of human nature that enables them to connect