Define the six principles of communication outlined in Chapter 1. 1. why some people communicate quickly and effectively while others have difficulty even after a long acquaintance 2. why some messages are easily believed and others disbelieved 3. why disagreements seem to center on trivial issues and yet prove so difficult to resolve 4. why people can experience the same event and yet disagree on what happened 5. why people can sometimes understand and at other times so easily misunderstand each other’s intentions 6. why things said in anger or haste have such lasting effects As you know, communication involves content and relationship dimensions as discussed on page 19. What are the differences in communication between an employee/ employer relationship versus a friendship relationship? The use of command indicates a status difference between two parties: the manager can command the worker. If the worker commanded the manager, it would appear awkward and out of place simply because it would violate the normal relationship between manager and worker. Some research show that women engage in more relationship talks than men; they talk more about relationships in general and about the present relationship in particular. Men engage in more content talk; they talk more about things external to the relationship (Wood, 1994; Pearson, West, & Turner’ 1995).
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