What are the positive and negative effects
of communication in an organization?
There is no denying the importance of communication in an organization, considering the fact that in an organization people belonging to different social and professional backgrounds come together to work for the same goals.
"The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw
This quote pretty much sums up the root cause of all conflicts in the workplace. Often it is seen that managers do not realize the importance of communication at work and thus do not convey their ideas, organizational goals, vision, etc. very clearly. When the seniors in the organization are unable to create an environment which promotes open and clear communication, it can have negative repercussions on the work culture and the employee productivity.
An organization where there is no sharing of information between two or more individuals, workplace issues such as high employee turnover and wastage of organizational resources, often arise. To avoid these, effective communication at work should be encouraged for the overall success of the organization.
Positive Effects of Communication
Positive communication is important in the workplace because: It fosters strong business relationships and customer service, thereby increasing business. It creates a professional, mutually respectful atmosphere between employees and superiors. It increases confidence and morale.
Creates Job Satisfaction
Organizations which encourage an open and easy correspondence between seniors and subordinates, face lesser employee turnover. If the work environment is friendly where the subordinates are encouraged to communicate their ideas to their managers regarding work-related issues, and their feedback is given due consideration, it motivates the employees to work better and makes them feel valued in the organization. Thus, effective communication in the workplace helps in building loyalty and trust which eventually attributes to greater job satisfaction. Lesser Conflicts
Open communication in the workplace can help prevent and resolve many conflicts. For example, if two employees have a disagreement over some issue, and instead of resolving it and arriving at a solution, they end up taking the whole thing personally. If it continues for a very long period, it may lead to work-related problems wherein they might even refuse to talk or work together in the future. Such issues can be nipped in the bud if the managers act as a mediator and let the two warring employees put across their thoughts and opinions to each other through open and clear communication. When a conflict is resolved through mutual discussions, the employees develop respect for each other, and this can lead to personal and professional growth. Increases Productivity
Effective communication at work is the most important issue for the success and failure of an organization. Every organization has a set of clearly defined goals, objectives and vision. The manager should be able to clearly explain to his employees these goals and ensure that all his team members are working towards the same objective. He also needs to communicate to his employees their job responsibilities and duties, ways and protocol of doing work as well as the results which are expected of them. If the manager is clear in his communication, the subordinates will know exactly what the organization wants and thus, will be able to deliver the same to the best of their abilities. Thus, the importance of communication skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity. Better Work Future
We all know that communication is a two-way process, and being vocal and communicative leads to a better work future. All employees and managers in an organization should communicate clearly, openly and honestly. Managers should establish a...
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