Electronic Patient Sheduling Case Study

Patient Scheduling System
Final Project

Table of Contents

Preliminary Investigation………………………… 3-5
WBS……………………………5-6
Gantt/Pert Charts……………………6-7
Patient Questionnaire………………………7-9
DFD Diagram………………………10
Use Case Diagram……………………11
FDD Diagram……………………12
System Requirements……………………12-13
Electronic Patient Scheduling Software……………………13-14
Sample Input/Output Prototypes……………………14-17
Application Development Plan, System Changeover Plan, User Training Plan & Maintenance/Support Plan………………………18-20
References………………………21
PRELIMINARY INVESTIGATION

1. Understand the problem or opportunity: Heartfelt, a large clinic, would like to implement a new, electronic patient appointment scheduling system to replace the current paper
Your input concerning the current system will be very valuable in making future decisions affecting the implementation of a new scheduling system. Please return the questionnaire by December 14th to the HR department.

A. YOUR OBSERVATIONS

1. Is the current paper based scheduling system efficient? Why or why not.

2. Is the current system user friendly? Why or why not.

3. Do you see a high amount of errors occurring within this system?

4. Are patients satisfied with this type of scheduling system?

5. Does the current system meet all privacy requirements?

6. What types of errors are most commonly made within this system?

7. Do you feel comfortable using the current system?

8. Would you be interested in trying a new, electronic patient scheduling system?

B. YOUR SUGGESTIONS
Please be specific, and give examples if possible.

1. What changes to the current paper based system, if any, would you