Eksks
Week 1 Study Guide
Introduction
This seminar looks at the fundamentals of how IT supports businesses in order to align the strategies of IT operations management with those of business operations management
Learning outcomes
After studying this topic you will be able to: • • • • discuss the IT needs in the context of business value chain and operational strategies explain how the “business of IT” also has its own business value chain explain the classification of e-businesses in the context of several metrics of a service business (e.g., number of participants, volume, economic value, trust, turnaround time) describe operations management requirements using the IT service management paradigm involving the four major factors of e-business: people, organization, process and technology
Key concepts
•
The main concepts are:Business operational strategies for different types of businesses (e.g., services vs. manufacturing) and needs for IT support
IT infrastructure for E-enabled businesses IT Service Management (ITSM) Paradigm for effectively supporting business needs Assessing and measuring service levels to satisfy business operations Need for ITSM strategies involving four major factors: people, organisations, processes and technology
• • • •
Week 1 Study Guide for INFS5732
1
Readings Essential readings
1. P.Ray Integrated Management from E-Business Perspective, Kluwer Academic/Plenum Publishers, Jan 2003; Chapters 1 and 2.
Optional readings
1. MIT, “E-Business Process Repository”, http://ccs.mit.edu/ph/2. Supply Chain Council, Supply Chain Operations Reference (SCOR) Model, http://supply-chain.org/scor- provides info related to best practices for supply chain management 3. Go to the web sites of IT service management products: HP OpenView, CA SD, IBM Tovoli etc.- to understand how IT service management is being supported through automated tools.
Self assessment questions
Answering these questions will help you to assess whether
Introduction
This seminar looks at the fundamentals of how IT supports businesses in order to align the strategies of IT operations management with those of business operations management
Learning outcomes
After studying this topic you will be able to: • • • • discuss the IT needs in the context of business value chain and operational strategies explain how the “business of IT” also has its own business value chain explain the classification of e-businesses in the context of several metrics of a service business (e.g., number of participants, volume, economic value, trust, turnaround time) describe operations management requirements using the IT service management paradigm involving the four major factors of e-business: people, organization, process and technology
Key concepts
•
The main concepts are:Business operational strategies for different types of businesses (e.g., services vs. manufacturing) and needs for IT support
IT infrastructure for E-enabled businesses IT Service Management (ITSM) Paradigm for effectively supporting business needs Assessing and measuring service levels to satisfy business operations Need for ITSM strategies involving four major factors: people, organisations, processes and technology
• • • •
Week 1 Study Guide for INFS5732
1
Readings Essential readings
1. P.Ray Integrated Management from E-Business Perspective, Kluwer Academic/Plenum Publishers, Jan 2003; Chapters 1 and 2.
Optional readings
1. MIT, “E-Business Process Repository”, http://ccs.mit.edu/ph/2. Supply Chain Council, Supply Chain Operations Reference (SCOR) Model, http://supply-chain.org/scor- provides info related to best practices for supply chain management 3. Go to the web sites of IT service management products: HP OpenView, CA SD, IBM Tovoli etc.- to understand how IT service management is being supported through automated tools.
Self assessment questions
Answering these questions will help you to assess whether