Effects of Coffee on the Job Performance of the Call Center Agents Situated in Teletech Bacoor Year 2012
EFFECTS OF COFFEE ON THE JOB PERFORMANCE OF THE CALL CENTER AGENTS SITUATED IN TELETECH BACOOR YEAR 2012
A Research Paper
Presented to
Ms.
of the Languages Department
Elizabeth Seton School – South
In Partial Fulfillment
of the Requirements in
English IV
March 2012
ACKNOWLEDGEMENTS
We would like to acknowledge and extend our heartfelt gratitude to the following people who have made the completion of this research paper possible:
Our English teacher, Ms. Elvie Santos for imparting her knowledge and encouraging us to step beyond the borders of Elizabeth Seton School; we wouldn’t have done it without her vital encouragement and support.
Our parents, who did their best to take as much load off of our shoulders and providing us with everything we could possibly need. Thank you for supporting us each step of the way.
Paola Karolina Amon and Mikko Basilio for the help, support, and inspiration they extended. You were there when we needed you most.
And to God, who made all things possible. We thank Him for giving us strength, wisdom, knowledge, and courage to conduct this research.
TABLE OF CONTENTS
TITLE PAGE
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
CHAPTER 1-The Problem and its Background
Introduction
Statement of the Problem
Scope and Limitations
Assumption
Significance of the Study
Definition of Terms
CHAPTER 2-Review of Related Literature
CHAPTER 3-Methodology
Research Design
Research Instrument
Respondents
Data Gathering Procedure
CHAPTER 4-Presentation, Analysis, and Interpretation of Data
Summary
Major Findings
Conclusions
Recommendations
APPENDICES
APPENDIX A-The Questionnaire
APPENDIX B-Curriculum Vitae
BIBLIOGRAPHIES
CHAPTER 1
The Problem and its Background
Introduction
No morning is complete without a
A Research Paper
Presented to
Ms.
of the Languages Department
Elizabeth Seton School – South
In Partial Fulfillment
of the Requirements in
English IV
March 2012
ACKNOWLEDGEMENTS
We would like to acknowledge and extend our heartfelt gratitude to the following people who have made the completion of this research paper possible:
Our English teacher, Ms. Elvie Santos for imparting her knowledge and encouraging us to step beyond the borders of Elizabeth Seton School; we wouldn’t have done it without her vital encouragement and support.
Our parents, who did their best to take as much load off of our shoulders and providing us with everything we could possibly need. Thank you for supporting us each step of the way.
Paola Karolina Amon and Mikko Basilio for the help, support, and inspiration they extended. You were there when we needed you most.
And to God, who made all things possible. We thank Him for giving us strength, wisdom, knowledge, and courage to conduct this research.
TABLE OF CONTENTS
TITLE PAGE
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
CHAPTER 1-The Problem and its Background
Introduction
Statement of the Problem
Scope and Limitations
Assumption
Significance of the Study
Definition of Terms
CHAPTER 2-Review of Related Literature
CHAPTER 3-Methodology
Research Design
Research Instrument
Respondents
Data Gathering Procedure
CHAPTER 4-Presentation, Analysis, and Interpretation of Data
Summary
Major Findings
Conclusions
Recommendations
APPENDICES
APPENDIX A-The Questionnaire
APPENDIX B-Curriculum Vitae
BIBLIOGRAPHIES
CHAPTER 1
The Problem and its Background
Introduction
No morning is complete without a