After reading Hefty hardware case study, I came up with the following analysis for this case: It is very clear that there is communication issues between the business and IT, there is no connection between the IT department and other business departments. To build good relationship between the IT Department and the Business department, the four foundation blocks needed, Competence, credibility, interpersonal interaction, and trust, which all are not considered between the departments. (McKeen & Smith, 2012). The business manager feels that the IT don’t have the enough competence for finding solution for solving business problems. And this is normal because the IT do not have the enough knowledge about Hefty Hardware business process and goals. The very important block in building good relationship between the IT and business department which is the interpersonal interaction is not available and usually the meetings getting failed because the IT people don’t understand the business talk and not ready to understand, also the business managers do not understand the technical talk when the IT start explaining the technical aspects of the solution. Hefty Hardware do not has solid foundation and good relationship between the IT and the Business department, and this issue became the main problem that Hefty should deal with it to make sure that the current and future projects will success. Also it is important that the IT department spend the enough time to explain their plan to support the business functions and make sure that they will work to achieve the organization goals. There is no information sharing between the departments or even between the executives because of the lack of communication. Information sharing will help in reach common goal which will help the organization to be more efficient and productive. Mr. Vogel suggestion was very good to have two from IT and business department travel together as this will improve the relationship between the two...
References: McKeen, J. and Heather, S. (2011) IT Strategy - Issues and Practices. 2nd Edition. ISBN-10: 0132145669. Boston: Prentice Hall.
Gartenstein, D. (2012, January). Solutions for effective communication. Retrieved from eHow Family website: http://www.ehow.com/way_5765631_solutions-effective-communication.html.
Baum, J. (2011, March 18). Team building exercises in the workplace. Retrieved from Livestrong website: http://www.livestrong.com/article/221732-team-building-exercises-in-the-workplace/.
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