effective communication unit 1 D2

Topics: Communication, Interpersonal communication, Better Pages: 4 (1858 words) Published: October 6, 2013
(D2) -
Whist taking part in both group interactions and one to one interactions there are many factors that influence the effectiveness of each. This essay will therefore evaluate the factors in which I came across which were an influence to my effectiveness in the interactions.

Firstly in the one to one interaction I feel the factors that came across which made my interaction effective was my speech as I feel that I used a clear pronunciations to the service user which allowed her to understand me better so that they weren’t confused with the words I spoke. I also took my time when speaking to her so that she didn’t feel I was rushing her, I did this in order to try and make her open up slightly as she would know I am there to help and spend time focusing on her and her needs so that she didn’t feel that I had better things to do with my time and that I didn’t want to be with her. Also this may make her gain a level of trust with me during the duration which will make her feel like she has someone she can rely on is not alone. I also feel that in my interaction making myself aware of her needs/situation before hand made it easier for me to understand why she was in that state as a service user in the first place and so therefore I didn’t have to recap over the bad parts of her life as that may of got her upset and made her not want to talk even more. This also helped me as I was able to think of advice beforehand so it could be better thought out advice which would hopefully be helpful to her and if she felt the advice was good then this may make her feel that I actually can help her and that there is hope in overcoming her situation. Whilst talking to her I showed my full interests into the communication and interpersonal skills that were taking place and I did this by looking interested and being focused on just her and not having any distractions around me. This would hopefully have made her feel like I am not interested in something else as that may...

References: - Robinson, L Segal, J . (2012). Effective Communication. Available: http://www.helpguide.org/mental/effective_communication_skills.htm. Last accessed 17th October 2012.
- Skills you need . (2011-2012). Interpersonal Communication Skills . Available: http://www.skillsyouneed.co.uk/IPS/Interpersonal_Communication.html. Last accessed 17th October .
- Stretch, B Whitehouse, M (2010). Health and Social Care Level 3 Book 1. England and Wales: Pearson Limited Education
- Collins Education . (2011). Developing effective communication in health and social care. Available: http://www.collinseducation.com/resources/hscbtecnationalch01.pdf. Last accessed 17th October 2012.
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