Importance of communication in health and social care
By: Charles Marco Tambis
Importance of communication
Formal and informal communication
Augmentative and alternate communication (AAC)
Two types of Augmentative and alternate communication (AAC)
Importance of communication in Health and Social Care
Communication is two or more people conveying to understand each other. They just don't exchange, encode-decode, information, news, idea and feelings but also create and share meaning. Communication is used in Health and Social Care all the time. For example is when a home nurse must communicate to the service user and his/her family to get information and provide appropriate caring for the patient. Every Health and Social care providers must have the 6 C's which are Courage, Communication, Compassion, Commitment, Care, and Competence to provide the best service that they can give to a service user.
There is verbal communication between individuals by using speech. People working in Health and Social Care need to effectively use verbal communication to past accurate information to other professionals to provide the best possible service they can give. It can also be used to help the service users to build a relationship with professionals to trust them.
A lot of behaviour and elements are needed to have a better communication such as: pitch – High or Low
speed – Fast or Slow
tone and volume of voice – Loud or Soft
gesture and facial expressions – Relax or Aggressive
body posture – Appropriate or Inappropriate
stance – Straight or Slouching
proximity to the listener – Personal Space
eye movements and contact – Eye contact to the person whom you talking to dress and appearance – Formal or Informal
We need to communicate to:
to communicate our basic needs
Fear of loneliness, Isolation
To form relationships with others/share experiences
To gain a sense of belonging
To have emotional needs met
To ask questions
To share ideas and information
To pass on information
To try and reach our potential
There is also formal communication which a way of verbal presentation or document which is to share information in a professional, standard and avoiding slang. For example is when a home nurse taking care of an elderly. They must be calm and look like they know what they're doing and explain it to them to make the patient/service user feels safe and secure from any hazards. Another example is when talking to another professionals, to get the accurate informations and avoid misunderstanding.
Furthermore, informal communication is use when talking to family and friends. It uses slang words to communicate with close friends or family. It can be use when talking to a teenager patient to make them feel comfortable and don't panic. This is not appropriate when talking to a patient and discussing about important/confidential topic because they might look unprofessional and not to be trusted.
Both of them have strength and weaknesses such as in formal, it could be use to build a relationship with a child and a teenager because they might not understand the situation. Also in informal, it could be use when talking to a professional or adult service users because you might look unprofessional and look like you shouldn't be trusted. However, both works properly when use in the right situation and patient.
1 on 1 conversation is type of communication needed and used in health and social care everyday. A lot of people find it really hard to have a 1 on 1 conversation because of their anxiety or scared to received a bad news about their health so professionals must think of this all the time. They need to think what is the most suitable way to approach a patient or their family. Formal and informal is required...
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