EFFECTIVE COMMUNICATION AT WORKPLACE
Definition of Communication
Communication is an exchange of feelings, ideas and information, whether by speaking, writing, signals or behaviors. When a person sends or receives information, ideas and feelings with others, they are not only using spoken or written communication but also nonverbal communication.
Effective communication skills are necessary for smooth relations with other people. They can be your family, friends, colleagues or even strangers. Communication is engaging in an exchange with another person. Knowing how to communicate effectively will help you get across what you mean more efficiently and can also minimize friction and misunderstandings.
Definition of Communication from Merriam-Webster Dictionary
• to convey knowledge of or information
• to reveal by clear signs
• to transmit information, thought or feeling so that it is satisfactorily received • to open into each other
Definition of Communication from The American Heritage® Dictionary • The exchange of thoughts, messages or information, as by speech, signals, writing, or behavior. • The art and technique of using words effectively to impart information or ideas.
Communication In The Workplace
Communication is more than merely keeping the employees updated as to what may be going on in your organization or in the company at large. To do that, all you need is an email message and a computer. Real communication is far more than a few words strung together and delivered to your employees. The concept that communication is the effective exchange of meaning or understanding applies to both formal and informal communication. It applies to communication up, down and across the organization.
Everyone in the organization is accountable for the effectiveness of their own communication. This especially applies to those who manage others. It is important to remember that communication with an employee is not a matter of one sender and one receiver, but rather an exchange in which you and your employee are both sender and receiver. This means that for real communication to take place there must be interaction, with each player participating.
'Workplace communication' covers different disciplines such as marketing, public relations, management etc. All these forms of interaction are aimed at different audiences and requiring different skills. You will have to talk with people you work with, they could be managed by you, be your co-workers, or they could be your managers. Communication with each of these groups demands different skills.
Also, a company has to deal with people outside its organization, such as suppliers, retailers, customers and prospective clients. This is another skill set entirely which complicates the issue of effective relations in the workplace. Besides, there would be added complication of language and cultural differences which affect how you must interact within the workplace.
Feedback is crucial for effective communication. Effective communication will only come if communicators at all organizational levels seek out feedback and take appropriate action to ensure that the intended meaning is passed on to the relevant audience. Effective feedback is absolutely essential to organizational effectiveness. People must know where they are and where to go next in terms of expectations and goals-yours, their own, and the organization. Lack of constructive feedback is like sending people out on a dangerous hike without a compass. This is especially true in today's fast changing and demanding workplace.
Importance of Effective Communication
People in organizations typically spend over 75% of their time communicating. Effective communication is an essential component of organizational success at all levels. Numerous employee surveys have found that many problems in any organization can be traced back to one primary cause that is poor communication. When there is poor...
Please join StudyMode to read the full document