Table of Contents
A Little Theory | The Communication Process|
Barriers to Communication
Basic Skills: Listening and Giving Feedback | Keys to Active Listening | Constructive Feedback: | Why managers are often reluctant to provide feedback| Effective Feedback |
A Short Case Example of Effective Communication
A Planning Form for Constructive Feedback
Evaluating the Feedback Session
Three Kinds of Interviews Links to Articles on Interpersonal Behavior and Communication
Dave Barry on Relationships between Men and Women
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
Consider the simple example:
Terry: "I won't make it to work again tomorrow; this pregnancy keeps me nausious and my doctor says I should probably be reduced to part time.
Boss: Terry, this is the third day you've missed and your appointments keep backing up; we have to cover for you and this is messing all of us up.
Message to be sent decode some error likely encoded by receiver some error likely) message received
In any communication at least some of the "meaning" lost in simple