Effective Communication

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Topics: Communication
Communication is essential for an organisation to operate effectively and efficiently. Effective communication helps to ensure that information is relayed accordingly and accurately within the organisation. If the relay of information is inaccurate, the organisation’s productivity may be affected. This essay will describe the concept of communication in relation to management and explain how effective communication is undermined by barriers such as cultural differences, generational differences and filtering of information by referring to academic literature such as journal articles. Furthermore, an example will be used to explain how managers can increase the productivity and performance of their organisation by developing an effective system of communication.

There are numerous definitions for communication but for the purpose of this essay communication will be defined as, the relay of information from one person to another (Robbins et al. 2011, p. 326). The authors also note that communication is a key element in the role of managers as their job is to plan, lead, organise and control. Mikitka (2009) also confirms this by stating that managers need good communication skills as their job requires them to increase efficiency, satisfy customers, implement strategies and disseminate information. Managers should also improve the communication skills of the employees (Bambacas & Patrickson 2008). The authors further state that employees will perform better if they are able to communicate with one another effectively. Therefore, communication skills are essential for an effective and efficient management.

Cultural differences is a barrier for effective communication because different cultures provide people with different ways of thinking, understanding and communicating. Tagreed (2012) states that The growing presence of workers from different races and cultures has made dramatic changes to workplaces. The author further states that managers and co-workers



References: Azaroff, R. 2006, "Ideas for managing a multigenerational workforce", Federal Computer Week, vol. 20, no. 31, pp. 56-56. Kyles, D. 2005, "Managing Your Multigenerational Workforce", Strategic Finance, vol. 87, no. 6, pp. 52-55. Lin , L, 2006, “Cross-cultural Communications and Pragmatics Principle”, Cross-cultural Communication, vol.2, no.2, pp. n/a Mikitka, M.J Robbins, S, DeCenzo, D, Coulter, M, Woods, M, 2011, Management: The Essentials, 1st edn, Pearson Australia. Tagreed, I.K. 2012, "Cross-cultural Differences in Management", International Journal of Business and Social Science, vol. 3, no. 6, pp. n/a Therkelsen, D.J Tolbize, A, 2008, ‘Generational differences in the workplace’, Research and Training Center on Community Living, University of Minnesota, viewed on 19 August 2012, <rtc.umn.edu/docs/2_18_Gen_diff_workplace.pdf> Tourish, D

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