Effect of Information Technology on the Operations of Commercial Banks in Nigeria

Topics: Bank, Computer, Online banking Pages: 20 (3619 words) Published: November 22, 2012
EJISDC (2002) 10, 2, 1-8
The Effect of Information Technology on the Growth of the Banking Industry in Nigeria
P. A. Idowu
Dept of Computer Science
and Engineering
Obafemi Awolowo

A.O. Alu
Dept of Management and
Obafemi Awolowo

E.R. Adagunodo
Dept of Computer Science
and Engineering
Obafemi Awolowo

The advent of Information Technology (IT) is rapidly changing the banking industry. In this study, the impact of IT on the banking industry in Nigeria is described. A questionnaire was employed to collect data from customers at five major banks in Nigeria on the extent to which customers believe that IT exerts an impact on banking services. The results of the study clearly indicate that IT has contributed immensely to the growth of the banking industry in Nigeria.

Keywords: Information Technology, Banking, Nigeria.
A powerful force drives the world towards a converging commonality, and that force is technology (Levitt, 1992). From the beginning of the human era, technology has been one of the most essential and most important factors for the development of mankind (Coombs et al., 1987). During the last two hundred years, technological changes have often been related to economic growth in the form of new types of goods and services. Smith (1776) first wrote about technical changes in the form of new machines as one of the three important causes of increasing incomes more than 200 years ago.

Information Technology (IT) can be defined as the modern handling of information by electronic means, which involves its access, storage, processing, transportation or transfer and delivery (Ige 1995). Research shows that IT affects financial institutions by easing enquiry, saving time, and improving service delivery (Alu, 2002). IT also provides solutions to the needs of modern societies in health care delivery, library services, education, and communication networks within organizations, etc.

Some available telecommunication and information technologies which are presently being used in the banking industry in Nigeria are telephone, facsimile, wireless radiophone, very small aperture terminal satellite (VSAT), telegraphy, and computer systems (Ugwu, 1999). According to Alu (2002), some banks in Nigeria have LANs (Local Area Network) in most of their branches but none of the banks have deployed home banking applications.

As a result of the increased demand for customer deposits, Nigerian banks, especially the new generation banks, have realized the imperative of good and prompt customer service. Also, due to the fact that some customers lost their deposits in the erstwhile technically-insolvent or distressed banks, customers have now become wiser, more discerning, alert and sophisticated with regards to The Electronic Journal on Information Systems in Developing Countries, http://www.ejisdc.org

EJISDC (2002) 10, 2, 1-8


choosing where it is safe to put their money, and where they would be served promptly, preferably in a pleasant, courteous and friendly environment. Thus, they have started looking at the level of service and professionalism of the banks before depositing their funds. Proximity to the bank is no longer the issue: safety and the level of service, with regard to quality, speed and efficiency has become the major imperative. On the part of the banks, they have realized that one way in which they can provide quality service is through the use of technology. Hence, there is a growing rate of adopting new technologies in Nigerian banking operations. Moreover, there is growing evidence that customers have started associating quality of service in a bank with the bank’s possession of an online, real-time system. In fact, possession of such a system is now judged to be the sine qua non of a high quality banking service in Nigeria. So, for a bank to be...

References: Alu, A.O. (2000) Effects of Information Technology on Customer Services in the
Banking Industry in Nigeria, M.B.A
Coombs, R., Saviotti, P. and Walsh, V. (1987) Economics and Technological
Change, Macmillan: London.
Ige, O. (1995) Information Technology in a De-regulated Telecommunications
Environment, Keynote address, INFOTECH 95
Levitt, T. (1992) The Globalization of Markets, in: Transnational Management: Text,
Cases and Readings in Cross-Border Management
Smith, Adam (1776): The Wealth of Nations
Ugwu, L
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