Preview

Econ1203 Report

Powerful Essays
Open Document
Open Document
1383 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Econ1203 Report
Executive Summary
This report aims to provide statistical analysis on the Efficiency and Effectiveness of AllRepair’s staff.
Using sample data from 293 jobs completed in the last year, we were able to make accurate inferences concerning AllRepair’s business and have formed the following conclusions;
Efficiency
Our analysis of efficiency was primarily concerned with finding any marked differences between staff undertaking the same tasks.
We found that; * For jobs assigned a low-level or mid-level difficulty there was negligible difference in mean time between Mechanics. * For Higher-level difficulty jobs, there were more noticeable differences between each Mechanic. However, this is most likely due to errors relating to the system used in assigning difficulties. * There was no obvious relationship between a Mechanic’s experience and their efficiency.
Effectiveness
Our analysis of effectiveness used customer survey responses to determine the level of satisfaction with AllRepairs as a whole and, more specifically, in each of AllRepair’s service branches. For the purpose of this report, service branches were categorised according to the difficulty variable.
Each area examined was compared with the previously established target stating that 80% of customers should be satisfied with AllRepair’s services.
Given the data supplied, there was no substantial evidence to suggest that AllRepairs was not achieving a satisfaction level in-line with the 80% target in any of its service branches.

1. Efficiency
Distribution of Jobs according to Mechanic

The above graph illustrates the total number of jobs undertaken by each mechanic, and the composition of difficulties assigned to each mechanic.
Table 1: Mean, Range and Variance according to difficulty assigned Table 1 | Sample Mean (x) | Minimum | Maximum | Range | Sample Variance (s2) | Difficulty 1 | 21.1 | 11 | 32 | 21 | 25.9 | Difficulty 2 | 33.9 | 6 | 62 | 56 | 84.5 | Difficulty 3 |

You May Also Find These Documents Helpful

  • Powerful Essays

    The Artsy Corporation

    • 4934 Words
    • 20 Pages

    The data put together for us to analyze is based on the payroll of Artsy’s 256 employees at one of their facilities. This specific data was selected by usage of simple random sampling (the sample represents the population, i.e. every employee’s pay rate and working conditions).…

    • 4934 Words
    • 20 Pages
    Powerful Essays
  • Good Essays

    Differences in style: This can happen when Peoples preferred way for getting a job done can differ. An example of this would be if 2 of my operators had 2 different ways of changing a machine format over. One my know shortcuts to get the changeover completed faster whilst the other operator would want to use the standard SOP to ensure it was done correctly.…

    • 1840 Words
    • 8 Pages
    Good Essays
  • Better Essays

    Consumer satisfaction can be measured by numerous methods such as satisfaction surveys, which are meant to gauge the patient’s insight in many areas using multiple factors. Some of those factors include the facilities,…

    • 1850 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    I selected this premises because I thought it was very popular and active and it occurred to me that this would be a suitable place for generating a vast amount of evidence to meet the title that I have chosen which is; “Is There Enough Emphasis on Customer Satisfaction?”…

    • 3109 Words
    • 12 Pages
    Powerful Essays
  • Better Essays

    Jft2 Task2 2

    • 3827 Words
    • 11 Pages

    Szwarc, P. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. London: Kogan Page. ISBN: 9780749443368…

    • 3827 Words
    • 11 Pages
    Better Essays
  • Good Essays

    Did you get the same information about the person’s job from each method? Why did you get similar/different information?…

    • 714 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Operations Case

    • 356 Words
    • 2 Pages

    Another possible reason is that the crew with two members has better quality tools than those of the crew with four members. It affects the productivity in a way that even a crew with fewer members can produce a greater number of outputs. On the other hand, tools with bad quality can produce fewer outputs. Maybe the workers who produced les had the bad quality tools, which made them commit more mistakes and repeat their task again and again.…

    • 356 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Job Performance Model

    • 1054 Words
    • 5 Pages

    Joan’s performance is very high in terms of consistency. In her case, she is consistently slower than her coworkers when completing assignments. She takes, on average, 13 more hours to complete a “routine” program and 15 more hours to complete programs classified as “major problems.” She is assigned more difficult tasks because of her technical competency, but her ability should outweigh the difficulty of the assignment, and programs should be completed in about the same amount of time as other engineers.…

    • 1054 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    One of the basic and major needs in any organization is to evaluate its employee’s performance contiguously and continually to find out whether they improve or not and know their…

    • 4401 Words
    • 18 Pages
    Powerful Essays
  • Satisfactory Essays

    Incident 8-1

    • 329 Words
    • 2 Pages

    (b) A problem that exists with the regional office’s human resource planning is that it is very disorganized. Human resources at Universal Insurance Ltd. aren’t aware of the job specifications of the employees working at the company and therefore the appraisals aren’t conducted fairly. Also human resources aren’t providing employees with enough feedback to improve in their job, which once again result in poor appraisals.…

    • 329 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Ztest

    • 1354 Words
    • 6 Pages

    A special table called the z-table is used to facilitate the work on hypothesis testing. These values can be obtained using the table under the normal curve:…

    • 1354 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Biographical Characterstics such as age, gender, race and length of tenure are some of the most obvious ways employees differ.…

    • 384 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    very satisfied (21%). It is hard to believe that the customer satisfaction would be low when…

    • 1255 Words
    • 6 Pages
    Good Essays
  • Good Essays

    In order to evaluate an employee’s efficiency and effectiveness, metrics for performance need to be established. These metrics are: calls per hour, resolved customer complaints, periodic evaluations, and sales made. An employee’s statistics are compared to the standard to see their efficiency and effectiveness. Additionally, the company should do an employee survey to find information that is not complete statistical or objective and would not be found in a performance review. For example, the survey may find a common procedure that the highest rated employees all use; this procedure could then be shared informally or through policy to the other employees to increase overall sales and customer service.…

    • 694 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Buisness and Admin

    • 376 Words
    • 2 Pages

    At work there are differences lots of ways, first I will say about the experiences .For experienced employee's employer act a different way if anyone worked there for five and ten years employer look at them employees with different eyes also employees get a different attitude day by day…

    • 376 Words
    • 2 Pages
    Satisfactory Essays