EBONY HARGROW CUSTOMER RELATIONS AND SERVICING 8 WK3
EBONY HARGROW
CUSTOMER SERVICE
EVEREST UNIVERSITY
CUSTOMER RELATIONS AND SERVICING-8
What are sure-fire techniques for providing superior customer service? Sure-fire techniques when providing customer service would be to take initiative to help solve problems before they occur. Uphold a positive attitude and be optimistic and maintain a cheerful attitude at all times. Problem solving, build a relationship with the customer give a little insight about yourself and the services and products that the company carriers. Being open minded and tolerating criticism and feedback whether it’s good or bad.
What situations and practices might provide easy traps for inferior customer service? Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don 't care" attitude might be prone to provide inferior customer service. Example: Wal-Mart for the most part are understaffed and they have twenty registers and only three lines open and lines are backed up into departments and you see other employees walking around doing nothing and they see that the store is packed, but won’t offer any assistance to get lines down and customers out of the store this is inferior customer service.
How can you maximize a customer’s expectations and perceptions about the customer service your company provides? The best way to maximize your customer service would be to know what the customer need and their expectations. Engage with the customer and find out what you can do to help them in any way possible, give them detail information about the product that they are seeking and let them know the different brands and prices you offer. Customers have high expectations and you should be willing to give them exactly what they want and need so they will continue to come back for more.
How does exceptional customer service generate customer loyalty? The best way to gain
CUSTOMER SERVICE
EVEREST UNIVERSITY
CUSTOMER RELATIONS AND SERVICING-8
What are sure-fire techniques for providing superior customer service? Sure-fire techniques when providing customer service would be to take initiative to help solve problems before they occur. Uphold a positive attitude and be optimistic and maintain a cheerful attitude at all times. Problem solving, build a relationship with the customer give a little insight about yourself and the services and products that the company carriers. Being open minded and tolerating criticism and feedback whether it’s good or bad.
What situations and practices might provide easy traps for inferior customer service? Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don 't care" attitude might be prone to provide inferior customer service. Example: Wal-Mart for the most part are understaffed and they have twenty registers and only three lines open and lines are backed up into departments and you see other employees walking around doing nothing and they see that the store is packed, but won’t offer any assistance to get lines down and customers out of the store this is inferior customer service.
How can you maximize a customer’s expectations and perceptions about the customer service your company provides? The best way to maximize your customer service would be to know what the customer need and their expectations. Engage with the customer and find out what you can do to help them in any way possible, give them detail information about the product that they are seeking and let them know the different brands and prices you offer. Customers have high expectations and you should be willing to give them exactly what they want and need so they will continue to come back for more.
How does exceptional customer service generate customer loyalty? The best way to gain
Cited: PATTIE GIBSON, E. (2012-2008). THE WORLD OF CUSTOMER SERVICE THIRD EDITION. Arizona.