Dutch Bangla Bank Atm Service Quality Research

Topics: Automated teller machine, Chart, Asynchronous Transfer Mode Pages: 18 (4688 words) Published: April 15, 2014

This paper is Prepaid By:

Name| id|
Md. Asif, Sultanul Arefeen| 11-18454-1|
Hossain Md. Sharif| 11-18151-1|
Khan, Imtiaj Yafi| 10-16166-1|
Islam, Md. Tanvir| 10-16898-2|
Babu, Md. Ahsan Habib| 11-19211-2|

This paper is prepaid for:

Dr. Nisar Ahmed
Associate Professor
& Director (MBA)
American International University-Bangladesh (AIUB)
Banani, Dhaka, Bangladesh

13th December, 2013
Dr. Nisar Ahmed
Course Instructor Department of Research & Methodology,
American International University-Bangladesh (AIUB)
Banani, Dhaka, Bangladesh

Subject: Submission of report
Dear Sir,
We have much pleasure to submit this report entitled “Dutch Bangla Bank ATM Service Quality Research” a survey among Dhaka city which has been prepared in requirements of the Final Examination in Research & Methodology.

Dutch Bangla Bank ATM Service is one of the top ATM Service in Bangladesh .This report studies customer satisfaction level of Dutch Bangla Bank ATM Service and their service quality, problem and customer demand of their product.

Finally, we are truly grateful to you for giving us this pleasant opportunity to work on this report. Despite our all possible attempts, certain deficiencies may reside and we are sincerely regretting this.

Sincerely yours,
Md. Asif, Sultanul Arefeen Id-11-18454-1
Hossain Md. Sharif Id-11-18151-1 Khan, Imtiaj YafiId-10-16166-1 Islam, Md. TanvirId-10-16898-2

Babu, Md. Ahsan Habib Id-11-19211-2

Acknowledgment

Several people played an important role in the accomplishing of this thesis proposal. And we would like to acknowledge them here. First, we would like to thank Dr. Nisar Ahmed, our thesis adviser for the assistance and encouragement to pursue to this study. We also wish to thank our classmates and friends, Badhon, Sharif, Tanvir, Babu and Yafi believing that we can finished this thesis proposal before due date of submission. To Old an family, for the support in financial aspect as well for the advice and assistance. To our family, for the generous support and for inspiration. Thank you also for the unconditional love and fidelity. Last but not the least, we thank Almighty God for reasons too numerous to mention. “How numerous you have made your wondrous deeds o Lord, our God! And in your plans for us there is none to equal you, should I wish to declare or tell them? They would be too many to recount.

Executive Summary

Automated Teller Machine technology is becoming more common than it ever was. ATMs appear to be mainly provided by banks. Yet, their widespread adoption by customers of banks is not clear, as it appears that peoples’ perception of the technology is diverse, which in turn affects their decision to actually use ATMs or not. ATMs are set up to provide 24 hour services to bank customers, who cannot expect to be able to transact with banks in the same period of time. We are selected DBBL ATM to perform our survey program because Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce ATM service. DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients full access to ‘anytime anywhere’ banking nationwide. All international and many local banks use the DBBL ATM network for their own clients. DBBL has installed over 1000 ATMs nationwide. As with most things, ATM access to all DBBL ATMs is unlimited and free for all DBBL clients. If a client of a member bank (not DBBL) uses a DBBL ATM, the member bank may add a transaction charge. The purpose of this research is to highlight the problem, opportunity and opinion of using ATM service. The main aim of this...
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