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Ch1 Discussion/Review: 2/4/5/9/11/13/15/17 Critical Thinking: 2

Discussion/Review
2.

Identify the three major functional areas of business organizations and briefly describe how they interrelate.
4.

List five important differences between goods production and service operations; then list five important similarities.
5.

Briefly discuss each of these terms related to the historical evolution of operations management:
a.

Industrial Revolution
b.

Scientific management
c.

Interchangeable parts
d.

Division of labor

9.

List the trade-offs you would consider for each of these decisions:
a.

Driving your own car versus public transportation.
b.

Buying a computer now versus waiting for an improved model.
c.

Buying a new car versus buying a used car.
d.

Speaking up in class versus waiting to get called on by the instructor.
e.

A small business owner having a Web site versus newspaper advertising.

11.

Why might some workers prefer not to work in a lean production environment?
13.

List and briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation.
15.

Explain the term value-added
17.

Discuss the term sustainability, and its relevance for business organizations.
Critical Thinking

2.

Why is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what actions could the manager take to increase the probability of achieving a match?
Ch2 Discussion/Review: 3/5/6/9 Problems: 1/2/3/4/7/9

Discussion/Review
3.

Explain the importance of identifying and differentiating order qualifiers and order winners.
5.

What is the Balanced Scorecard and how is it useful?
6.

Contrast the terms strategies and tactics.
9.

Productivity should be a concern of every business organization.
a.

How is productivity defined?
b.

How are productivity measures used?
c.

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