Dr. Beckett's Dental Office
HOLY ANGEL UNIVERSITY
ANGELES CITY
DR. BECKETT’S DENTAL OFFICE
(Case Study 1)
Group 2
Arceo, Alexsandra L.
Jacinto, Charito H.
Maniago, Kim Russel B.
Quiazon, Lady Lin T.
YFRESMAR/TTH – 4:30-6:00 PM
Ms. Cristina Naguit
Introduction
* Dr. Barbro Beckett is a dentist who always seek to differentiate her practice on the basis of Quality and keep on redesigning everything (such as facilities and equipments, place, procedures, etc.) to deliver higher quality for her patients and improve productivity through increase efficiency. She took her study in a dental school where she thought her a lot of the technical side of dentistry and nothing about the business side. She received no formal training in the mechanics of running a business / understanding customer needs. That had not been a problem to Dr. Beckett since as she started to do her profession and did not have the hard time to earn. So she did not mind it rather she just focus on resigning everything just to make her services differ from others even of there were a lot of instances.
* The biggest challenge of Dr. Beckett is demonstrating the high level of quality to patients. This task was especially difficult since most people disliked going to the dentist or felt that it was an inconvenience and come up with a negative attitude. Dr. Beckett tried to reinforce the idea that Quality dental core depended on a positive long term relationship between patients and the dental team.
* There was one time when the United States pursues a movement on reducing health care costs to insurance companies, employees and patients by offering “managed health care” through health maintenance organizations (HMOS). The HMOS set the prices for various services by putting an upper limit on the amount that their doctors and dentist could charge for various procedures. With this case, Dr. Beckett would not able to offer certain services that might provide better quality care so she decided not to become
ANGELES CITY
DR. BECKETT’S DENTAL OFFICE
(Case Study 1)
Group 2
Arceo, Alexsandra L.
Jacinto, Charito H.
Maniago, Kim Russel B.
Quiazon, Lady Lin T.
YFRESMAR/TTH – 4:30-6:00 PM
Ms. Cristina Naguit
Introduction
* Dr. Barbro Beckett is a dentist who always seek to differentiate her practice on the basis of Quality and keep on redesigning everything (such as facilities and equipments, place, procedures, etc.) to deliver higher quality for her patients and improve productivity through increase efficiency. She took her study in a dental school where she thought her a lot of the technical side of dentistry and nothing about the business side. She received no formal training in the mechanics of running a business / understanding customer needs. That had not been a problem to Dr. Beckett since as she started to do her profession and did not have the hard time to earn. So she did not mind it rather she just focus on resigning everything just to make her services differ from others even of there were a lot of instances.
* The biggest challenge of Dr. Beckett is demonstrating the high level of quality to patients. This task was especially difficult since most people disliked going to the dentist or felt that it was an inconvenience and come up with a negative attitude. Dr. Beckett tried to reinforce the idea that Quality dental core depended on a positive long term relationship between patients and the dental team.
* There was one time when the United States pursues a movement on reducing health care costs to insurance companies, employees and patients by offering “managed health care” through health maintenance organizations (HMOS). The HMOS set the prices for various services by putting an upper limit on the amount that their doctors and dentist could charge for various procedures. With this case, Dr. Beckett would not able to offer certain services that might provide better quality care so she decided not to become