Preview

Doyle's Definition About Marketing

Powerful Essays
Open Document
Open Document
2552 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Doyle's Definition About Marketing
Assignment
“ The centrality of marketing in creating growth and shareholder value suggests a new role for marketing both as a discipline and function… the concept of marketing that will make it more effective in tomorrow’s boardroom is one of contributing to the creation of shareholder value. It can be defined as follows: Marketing is the management process that seeks to maximize returns to shareholders by developing relationships with valued customers and creating a competitive advantage.
Doyle, P., (2000), Valued-Based Marketing, Chichester: Wiley, p29.
By reference to academic literature, critically evaluate Doyle’s definition of marketing. Indicate how a company could apply this definition to create and manage its marketing strategy.
Answer
In recent years, marketing is suggested a new role both as a discipline and function because of the significance of marketing in order to create growth and shareholder value as well. The concept of marketing will become one of contributing to the creation of shareholder value. In this paper, Peter Doyle’s definition of marketing will be evaluated and the example of some companies, which succeed in applying this definition to create and manage its marketing strategy, will be given.
According to Doyle (2008), the principal goal in commercial companies is to maximize shareholder value. The essence of the shareholder value approach is the long-term sustainability of the organization through the creation of lasting value. In commercial company, shareholder value can be created when the shareholder return exceeds the share cost- is the return that shareholders expect to obtain in order to feel sufficiently remunerated (Fernandez, 2001). However, shareholder value is often confused with maximizing profits (Doyle, 2012). Maximizing profitability is short-term and may result in eroding long-term competitiveness through action such as cost cutting and shedding assets to produce quick improvements in earnings. Maximizing



References: Anheier, H. (2000) Managing non-profit organisations: Towards a new approach. Black, A. Wright, P. and Bachman, J.E. (1998) In Search of Shareholder Value. London: Pitman. Butterfield, L. (1999) Advertising and shareholder value. In Excellence in Advertising, ed. L. Butterfield, pp. 265–296. Chang, W., Chang, C Day, G. and Fehay, L. (1988) Valuing marketing strategies, Journal of marketing.52(7), 45-57. Doyle, P. (2008) Value-based Marketing: Marketing Strategies for Corporate Growth and Shareholder Value. Sussex: John Wiley & Sons. Doyle, P. (2000). Value-based marketing. Journal of Strategic Marketing, 8, 299-311. Doyle, P. (2000) Valuing marketing’s contribution. European Management Journal,18(3),233-245. Doyle, P. (1998) Radical strategies for profitable growth. European Management Journal. 16(3), 253-261. Fernandez, P. (2001) A Definition of Shareholder Value Creation [online]. Available from: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=268129. [Accessed 16th November 2012]. Fornell, C. (2000). Customer asset management, capital efficiency, and shareholder value. Keynote Speech, July 20,2000 in Performance measurement, past, present and future. Cambridge University, England. Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E. Jr., & Schlesinger, L. A. (1994a). Putting the service-profit chain to work Hooley, G. J., Nicolaud, J., Piercy, N. F. (2012) Marketing Strategy & Competitive Positioning. 5th ed. Essex: Prentice Hall. Kotler, P. & Keller, K. L. (2007) A frame work for marketing management. 3rd ed. New Jersey: Upper saddle river. Lehmann, D. R. and Jocz, K. E.(1997) Reflection on the Futures of Marketing: Practice and Education. Cambridge: Marketing Science Institute. Li, Q. (2010) Exploring the relationship between customer-related measures and shareholder value( Brief article). Social behavior and Personality: an international journal. 38(5), 647. Lukas, B. A., Whitwell, G. J. and Doyle, P. (2005) How can a shareholder value approach improve marketing 's strategic influence?. Journal of Business Research. 58(4), 414-422. Rappaport, A. (1998) Creating Shareholder Value. New York: Free Press. Reinartz, W., & Kumar, V. (2002). The mismanagement of customer loyalty. Harvard Business Review, 80(7), 86-94. Reichheld, F. F., & Sasser, W. E. (1990). Zero defections: Quality comes to services. Harvard Business Review, 68, 105-111. Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-based assets and shareholder value: A framework for analysis. Journal of Marketing, 62, 2-18 Theodore levitt (1960) Marketing myopia Varadarajan, R. (2010) Strategic marketing and marketing strategy: domain, definition, fundamental issues and foundational premises article. Journal of the Academy of Marketing Science, 38(2), 119-140.

You May Also Find These Documents Helpful

Related Topics