Does Milkshake Tastes Funny

Topics: Management, Quality assurance, Quality control Pages: 2 (757 words) Published: October 24, 2014

Does Milkshake Tastes Funny

George Stein is a working student who is looking for a stable job that would provide for his financial needs. Finding out that Eastern Dairy is hiring, he quickly applied and found out that this might be one of the better jobs he could find. The salary was above the normal in the industry, the working environment was not that stressful, and the schedule would allow him to attend his school during the day. After being accepted in Eastern Dairy, he was assigned at the freezer where he would stack containers of mix. However, since there is a limited number of manpower during the night shift, everybody pitched an extra hand where work might be needed. One night the pipe that transports the mix line used for making shakes were clogging up badly and persistently with maggots. Should their group stop operations and continually unclog the pipes, they would not be able to deliver the necessary products on time costing the company more money. Paul, who often make the decisions during the night shift, told George that they should just remove all five filters so that they could meet the deadline. He said it would be safe because the homogenizer would be able to collect all the sold materials that will go through the filters and the pasteurizer would kill all the bacteria that may exist on their product. This made George uneasy and think what he should do Point of View

George Stein – the immediate action should come first from George because he must initiate things so that actions may or may not be done about the situation. Operations Manager – he or she would be able to properly assess the situation as to what is an acceptable or not acceptable steps to take Problems Identified

Lack of quality control, quality management, and quality assurance systems that would ensure compliance to quality standards. Lack of modern health, safety and environment (HSE) policies, procedures, and controls that would ensure compliance to...
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