Does Empathy Matter In The Workplace And How Does It Benefit The Organization And Its Members?
1.Which of the four features of cognition - mental representation, processing speed and habits, decision-making and problem solving, or socio-emotional intelligence - do you consider most important and why?
I believe that all four features of cognition are very important but decision-making and problem solving is most important. “Decision making illustrates some of the consequences of non-rational thinking” (Buchbinder and Shanks Pg. 91). Having the ability to make decisions and problem solve is something that not everyone can do. One must be confident and successful at doing this to be in a health care leadership role. “Decision making and problems pose challenges because managers may have incomplete information” (Buchbinder and Shanks Pg.91). Sometimes making decisions is hard because …show more content…
Why does empathy matter in the workplace and how would it benefit the organization and its members?
Empathy is something that matters very much in my work place. Being empathetic towards people makes them feel like you understand where they are coming from and are trying to understand their situation they are in. Showing each individual person that they matter and that they are not just another person in your day of work can really make the difference in their day and possible hardship they are going through. There would be great benefit to the organization and the workplace if people were empathetic
This is something that is particularly hard in my current career. We are so understaffed, corporate only allows us so many hours, and over worked, so with our plates full it’s hard to give the time needed to each customer/patient when we are being timed on every movement. I have been able to get a little better over the years but time is the shortage that many health care providers face when being empathetic.
3. Implicit bias is unconscious bias, which makes it difficult to recognize and change. What can an individual employee do to reduce bias and discrimination in the
I believe that all four features of cognition are very important but decision-making and problem solving is most important. “Decision making illustrates some of the consequences of non-rational thinking” (Buchbinder and Shanks Pg. 91). Having the ability to make decisions and problem solve is something that not everyone can do. One must be confident and successful at doing this to be in a health care leadership role. “Decision making and problems pose challenges because managers may have incomplete information” (Buchbinder and Shanks Pg.91). Sometimes making decisions is hard because …show more content…
Why does empathy matter in the workplace and how would it benefit the organization and its members?
Empathy is something that matters very much in my work place. Being empathetic towards people makes them feel like you understand where they are coming from and are trying to understand their situation they are in. Showing each individual person that they matter and that they are not just another person in your day of work can really make the difference in their day and possible hardship they are going through. There would be great benefit to the organization and the workplace if people were empathetic
This is something that is particularly hard in my current career. We are so understaffed, corporate only allows us so many hours, and over worked, so with our plates full it’s hard to give the time needed to each customer/patient when we are being timed on every movement. I have been able to get a little better over the years but time is the shortage that many health care providers face when being empathetic.
3. Implicit bias is unconscious bias, which makes it difficult to recognize and change. What can an individual employee do to reduce bias and discrimination in the