Discussion Questions Week 2 Qnt5611

Topics: Operational definition, W. Edwards Deming, Walter A. Shewhart Pages: 3 (916 words) Published: September 3, 2012
#1 Based on your reading, answer the following question:

Read Albert Einstein’s quote on p. 55 of Business Research Methods. What is the value of this statement in terms of the research process? What is the relevance and relationship of this statement to the technologically advancing business world? Where do these questions allow us to go?

"The formulation of a problem is far more often essential than its solution, which may be merely a matter of mathematical or experimental skill. To raise new questions, new possibilities, to regard old problems from a new angle requires creative imagination and marks real advance in science." Albert Einstein

This statement is crucial to the research process and to the modern technological world, because if no one sat around and thought about what they wanted to know and why it would be helpful to know it. Then we wouldn't have any research.

Example: In the state of UT, our management team is involved in the business of asking questions and trying to constantly improve how we do business. We are held to strict regulations both from the Department of Health (DOH) and the Federal Nutritional System (FNS) who audit us on a daily basis for accuracy and timeliness. In recent years we have also faced budget cuts and rapidly increasing caseloads. So we have had to learn how to continue to not only function but succeed with much less than we had to 5 years ago. If we didn't have people who's job it was to brainstorm solutions to these problems then Food stamp and medicaid benefits would have been privatized many years ago.

Instead the questions that were raised have led UT to be in my opinion the most innovative state in the nation when it comes to utilizing new technology and also in coming up with more advanced but simpilar ways to manage the workload. We are one of only a few states with online applications, we have an online review system, online chat with a worker, statewide call center and case distribution,...

References: Retrieved from http://academickids.com/encyclopedia/index.php/Operational_definition
At my organization in an effort to modernize our processes and survive massive budget cuts. Upper management decided to form the various regions into one statewide organziation called ESD, this required that all supervisors and leads reapply for a limited number of new jobs and reorganized all teams accross the state. Workers were switched to different job functions, faced increased caseload size, a new creation called a call center, and offsite supervision. At the same time they launched a new windows based processing system call eREP (prior to this we were running a DOS system). This is a perfect example of what not to do if you want to gauge how a change will influence staff. We experienced heavy retirement losses, quits, and terminations. Moral dropped significantly, dissatisfaction was rampant, and management was at a loss of how exactly to fix it as they didn 't know what part of what they did to address... Having too many variables makes it very difficult to figure out which one or one 's actually caused the issue.
If you want to know how a new process will affect staff one good idea is to only introduce one new process at at time and monitor the results. In the above example there was no way to know if the dissatisfaction was caused by the new system, the change in how we do business, getting a new supervisor, being assigned a different job, or if they were just having a bad month...
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