Discretionary Relationship Of Patient Satisfaction

Every experience a patient has, whether it is in a urgent care facility, clinic, or hospital, is important to maintaining high patient satisfaction, which is not only a healthcare metric to measure the quality a practice offers to the patients, but also it maintains the steady flow of revenue. However, the relationship between patient satisfaction and healthcare effectiveness, expenditures, and outcomes remains nebulous.

The project I would like to further pursue as a student in the Leadership in Medicine program revolves around the topic of the complementary relationship of patient care and satisfaction, the resulting effects of higher patient satisfaction, and the overall use of discretionary services by physicians that result in an increased